Customer Service

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This is
making a difference.

This isn’t a typical contact centre role, this is making a difference to someone’s life as part of our UK Insurance and Bupa Global business. Our customers often come to us at a time of need. This is an emotionally rewarding role, which requires resilience, great listening skills, the ability to provide clear information with endless empathy and passion for supporting customers.

For an insight into the types of calls we experience and the support we offer, click 'find out more'.

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Customer Service

We're on a journey to find the next generation of Apprentice Customer Service Advisors within our Insurance department.

Within this role you'll provide front line service to Bupa customers whilst working towards a Customer Service Specialist Level 3 qualification. As a leading global healthcare company we have a vast amount of opportunity, which makes for a perfect place to start and progress your career. 

Click below to find out more and apply through our partners - Lifetime. 

Find out more

Life in
customer service.

Being a customer service adviser means you’ll be spending most of the day on the phone devoted to customers’ needs and enquiries. You’ll have to be completely adaptable and up for continuously learning. And also, be a great multi-tasker, navigating between multiple systems while listening intently. It takes a special kind of person to work in customer service, but we believe in each and every one of our people to deliver amazing service time and time again.


  • Competitive salary, with annual increases linked to competency
  • Pension Scheme
  • Life insurance
  • Subsidised restaurants
  • Range of colleague offers and discounts through the Xexec company portal
  • Season-ticket loans
  • Market leading private medical insurance (for you but with the option to add additional family members at discounted rates)
  • Personal health assessments
  • Option to join dental insurance scheme at a discounted rate
  • Comprehensive, structured training programme to give you the skills and confidence to be a success in your role
  • Access to Grow, our online portal which has a variety of resources to aid personal development
  • 25 days holiday rising to 27 days after five years
  • Ability to buy and sell holidays
  • Free on-site gym
  • Access to a Cycle to Work scheme
  • We work 37.5 hours per week
  • Access to an employee assistance programme giving free support on a variety of areas range of issues e.g. legal advice, financial issues, counselling etc
  • Our employee assistance programme offers free confidential advice 24/7 for a wide range of parenting issues, including support on finding local childcare options and proactive care searches tailored to you.
  • Access to the Tommy’s Pregnancy at Work scheme. Providing expertise to support you and your partner/ family on a range of pregnancy related matters.
  • Maternity or adoption leave of up to 52 weeks, with no minimum service requirement. At Bupa, in UK Insurance your first eight weeks’ leave is paid at basic pay (with no minimum service requirement). If you have more than two years service (at the qualifying week) the next eight weeks are paid at half your basic pay. These payments are inclusive of statutory maternity or adoption pay entitlement. You don’t need to repay this if you don’t return to Bupa.
  • A ‘welcome back’ bonus after returning from maternity or adoption leave. This is four weeks’ basic pay, with no minimum service requirement, which is repayable if you leave within 12 months.
  • Paternity leave of up to two weeks if you have 26 continuous weeks’ service ending with either the 15th week before the expected week of childbirth or the week in which you or your partner is notified by an adoption agency that you/ they have been matched with a child.
  • The option to take a total of up to 18 weeks’ unpaid parental leave, with a maximum of 4 weeks in a year, until your child reaches the age of 18 (once you have one year’s service).
  • The option to share up to 50 weeks’ shared parental leave in the first year after becoming a parent if you have 26 continuous weeks’ service (eligibility is also dependent on employment and earnings criteria relating to your partner).
  • The right to request flexible working arrangements.
  • Access to our Elderly Care Support Line.

Personal development

Right from the start, we’ll support your success. You’ll receive comprehensive induction training and have ongoing access to learning and development programmes to support your growth. 

We all come from a variety of backgrounds, including: retail, hospitality, and customer services but we all share the same love of helping people. So whoever you are – we’ll be able to offer you a new career path. We believe that having the chance to grow is what sets us apart from anyone else. At Bupa you’ll always be encouraged to push yourself further.


Culture and environment

Our team is so diverse and our spirit is always built on fun. Whether you’re a student, experienced worker or a job-switcher, you’re bound to experience our amazing culture. As well as the benefit of an on-site gym and restaurant, free fruit and free drinks, we have themed days and lots of recognition events for you to get involved with. 

Our contemporary offices are designed to make working life enjoyable. Their close proximity to towns and cities means they are accessible by public transport, car, bike or by foot. Our culture is fun, inclusive and we’re passionate about giving customers the best possible experience. It’s what we’re here to do. Make the difference.