Here you will be the first point of contact for our customers. This isn’t a typical contact centre role, this is making a difference to someone’s life. Our customers often come to us at a time of need. They could be requesting a pre-authorisation code for a specialist appointment or treatment, wanting to discuss their policy cover, through to being diagnosed with a life changing illness. This is an emotionally rewarding role, which requires resilience, great listening skills, the ability to provide clear information with endless empathy and passion for supporting customers.
For an insight into the types of calls we experience and the support we offer, click 'find out more'.Find out more