Adapting to change
& investing in our colleagues future


At Bupa Insurance, we’re transforming Learning and Organisational Development. We recently introduced our ambition; to be the world’s most customer centric healthcare company and we know that in the wake of COVID-19 and huge changes to the way we work, there are a number of emerging and evolving employee needs.

Judi Chartres-lock, Head of Learning and Talent for Bupa Insurance talks to us about our transformation and the range of opportunities it’s created.

Now, more than ever, we need to evaluate what we offer our people and ensure that Bupa Insurance is a great place to work. In order to meet these ambitious goals and to succeed in a competitive market, we are clear that investment in our people and in turn, our people team, is critical.

To support this, we’re in the process of transforming our approach to Learning and Organisational Development and are looking to build a dynamic internal team to lead, shape and  execute these changes. We’ve a total of 17 exciting roles available, all of which serve to support the transformation from strong foundational roles such as Learning Leads, and newer, developing roles such as a Digital Learning Manager and Future Capability Manager.

Our new team will have two centres of excellence, one which focuses on Learning and the other which focuses on Organisational Development. Each looking at what we’re offering our colleagues and how we approach their learning, growth and experience.

So, what will the learning team look like?

Our Learning team will work on the design and delivery of learning solutions, adopting a digital by default mindset and working as one global team to explore innovative ways to make learning stick.

These roles will offer opportunities to work across different locations and a range of diverse projects. To help embed a digital by default mindset and to ensure we develop the most cutting edge learning solutions, we’re looking for a new digital learning team to lead a digital learning transformation. There will also be a Regulatory Learning Manager role available within this team, a critically important and valuable role which will ensure that Bupa complies with its regulatory learning obligations.

We’re also looking for a Resource and Planning Manager to ensure that our team of 40 has clear visibility on their work and priorities for the coming weeks and months as we deliver to the business at pace.  At the helm, we are looking for an experienced Head of Learning to drive the transformation by developing, shaping, and implementing the learning strategy and embedding this not only in the team, but throughout our business.  

And the Organisational Development team?

The Organisational Development team, led by a Head of Organisational Development will work to create the right environment for high performance across Bupa Insurance, bringing thought leadership and innovation to all strands of the Organisational Development CoE, including leadership development & talent, diversity & inclusion, wellbeing, engagement, experience and future capability. Reporting to the Head of Organisation Development, we are looking for manager-level individuals to own, shape and execute against these areas of expertise, providing the role holders with the autonomy and agency to make a real impact and create the outstanding working experience we are striving for.  

As use of data and insight is a key strategic pillar for Bupa Insurance, we also want to appoint an Insights and Governance Manager, who’ll be responsible for developing, implementing, and maintaining an approach to measuring the impact of the activity of the Learning and Organisational Development teams, using this data to create insight and recommendations for the future direction of the team and driving return on investment for our businesses.