Job Description:

Head of Consultant Engagement

London - Specialist Diagnostic Centres - 164-178 Cromwell Rd, London SW5 0TU

Hybrid & flexible working options

6 months Fixed Term contract

Salary: £85,000

Full Time - 37.5 hours

Closing date for applications - Tuesday 25th November 2025

We make health happen!

Bupa has set an ambition, at the heart of its strategy, to be the world's most customer centric healthcare company. With key targets such as world leading NPS scores, and integrated digital and physical care, Bupa is transforming to fulfil its purpose of "helping people live longer, healthier, happier lives and making a better world".

Our consultants are world class specialists, and the Head of Consultant Engagement works to support them to give the best possible care to our patients and ensure that Cromwell Hospital and our associated specialist centres are their preferred destination.

The post holder will move at pace to create and enhance propositions that meet and exceed consultant and patient needs, with an initial focus on our specialist centres and their successful business case delivery.

How you'll help us make health happen:

• You will work alongside the rest of the Commercial Leadership Team, devise and oversee the execution of the yearly commercial strategy across the Cromwell Hospital and specialist centre network.
• You will lead on designing and delivering an effective and targeted consultant engagement strategy for each outpatient and specialist centre, to ensure successful business case delivery, including individual centre revenue and profit targets, internal cross referrals and onward referral revenue targets into Cromwell Hospital.
• You will support the Head of Consultant Strategy to oversee and drive, where needed, the onboarding of strategic consultants into either Cromwell Hospital or a specialist centre, ensuring their onboarding process is efficient and successful.
• You will work with operational or other internal teams at each specialist centre to roll out changes to consultant ways of working, e.g. changes to consultant charging models.
• You will be responsible for ensuring business case targets for onward revenue into Cromwell Hospital from each specialist centre are achieved.
• You will work along the senior financial team to deliver a meaningful monthly commercial update with clear KPIs that reflect the business case for each specialist centre, and the impact of the consultant engagement strategy on them.
• You will continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
• Oversee the delivery of a successful events plan for consultants at specialist centres to ensure retention and encourage internal referrals. Ensure timeframes and budgets for activities are defined and expectations of key stakeholders are managed including hospital executive team, consultants and clinical and operational teams.

Key Skills/Qualifications needed for this role:

• Ability to communicate and build a strong working relationship with consultants
• Good Time management skills
• Resilience and persistent
• Great attention to detail
• Ability to persuade and influence consultant in their decision-making process

• Seasoned professional with leadership experience at a senior leadership level
• Strong track record of driving business development and commercial growth in challenging market conditions.
• Cross functional leadership skills, with the ability to motivate and leverage across a range of functional skills
• Willingness to roll up your sleeves and work with energy to solve challenging logistical and operational situations for consultants and patients.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse
• 10% management bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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