Job Description:
Head of Performance – Internal Products and Platforms
London / Manchester / Staines
Hybrid working available
Permanent
We make health happen
At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As the Head of Performance - Internal Products and Platforms, you will play a crucial role in our mission by leading the transformation of our technology infrastructure. This role is pivotal in transitioning from legacy systems to modern cloud platforms, enhancing our digital workplace, and supporting Bupa's 'Connected Care' business. With a budget exceeding £100 million and a team of over 400 personnel, your leadership will drive significant improvements in our risk management, commercial operations, and overall digital experience.
Key Responsibilities
Risk & Governance: Enhance risk management by improving risk culture, management, and reporting. Represent the CIO on GRC matters and oversee audits and risk issues.
Commercial Management: Lead the commercial aspects of the function, focusing on cost management, financial planning, and vendor cost management. Support business case development and financial transformation.
Operational and Digital Experience Insights: Foster a culture of data-driven decision-making to improve products and services.
Strategy, Performance, and Communications: Lead the communication of the platforms/internal products' strategy and performance. Manage townhalls and report to Business Performance Committees.
People Management: Lead workforce planning and people transformation, including operating model changes, upskilling, and colleague engagement.
PMO Oversight: Perform PMO oversight of projects, ensuring alignment with organizational goals and objectives.
What We're Looking For
Experience in a similar role for a large organisation.
A strong background in technology risk, including cyber change, resilience, and technology vendor risk.
Experience in commercial management for a technology office - cost management, financial planning, and vendor cost management.
The ability to build strong relationships with finance, procurement, and the wider technology function.
A proven track record of building and leading high-performing teams.
Knowledge of information technology standards, tools, and processes, compliance, and audit.
Previous experience in cloud transformation.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Annual discretionary performance related bonus (target award 25% of base)
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Locations:
Angel Court, London, Bupa Place
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.