Contact Centre

Join our
Healthcare Heroes

Bupa is the UK’s biggest health insurance provider.

We are a family of thousands. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.

Our Call Centre

Salford Quays

This is
what we stand for.

Our values mirror how we work, they encapsulate what we look for in our people and they shape the way we behave and deliver for our customers and each other. No matter our background or whatever life throws at us – it’s what we believe in.



You'll be the first point of contact for our customers. The ears and voice of Bupa. A friend, trusted source of information and even a shoulder to cry on, touching the lives of strangers in an important way. 

Check out what our advisors had to say about working at Bupa.

Customer Service

We're on a journey to find the next generation of Apprentice Customer Service Advisors within our Insurance department.

Within this role you'll provide front line service to Bupa customers whilst working towards a Customer Service Specialist Level 3 qualification. As a leading global healthcare company we have a vast amount of opportunity, which makes for a perfect place to start and progress your career. 

Click below to find out more and apply through our partners - Lifetime. 

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Sales and

It takes a certain type of person to thrive in Sales within our UK Insurance business and in Bupa Global. We’ve created an environment that means you can do so knowing you’re contributing to something important while also having some fun along the way. 

You may be the first voice a new customer hears. You may be discussing changes to an existing customer’s insurance cover. Or you may help guide our customers through their annual renewal. Whichever it is, your role will be critical to making sure our customers receive the right product for their needs.

Careers in our
contact centre

The training and development we offer here at Bupa enables our people to progress inside and outside of the contact centre.

With our talent academy or apprenticeship schemes you will be supported to grow your way at Bupa.

recruitment process

We want you to feel confident about your interview and be at your best. Here's what to expect and be prepared for.

Online Application

Once you have completed your application we'll be back in touch by email with the next steps.

Call simulation

You'll be emailed a link for an online exercise that offers you a flavour of what the job entails – This doesn’t take long to do and will help you understand more about the day to day job.

Video Interview

We'll send you an email with a link to complete an online video interview – Feel free to complete this at any time, day or night. The sooner you complete this, the sooner we can progress you to our assesment stage.

Recruitment Team Call

We will give you a call to answer any questions you may have on the role and tell you more about whats involved.


If you are successful at this point, you'll be invited to come for an assessment. This will include an interview and scenario based questions.


We will be in touch asap to offer you a role at Bupa and explain all the details


Belief lets you do incredible things from all kinds of perspectives.

Individual personalities, unique stories – here’s what our people have to say.


Consumer Sales Coach

“I was really craving that team environment and someone that can take five minutes off and get you an emergency cookie or something like that. So that’s why I came to Bupa. It’s like a family – everyone really does look out for each other and that means so much to me.”


Customer Services Manager

“I think everybody’s helped me and been instrumental in saying: “of course you can do that, these are the steps that you need to do to get there”. Opportunities here are very open to everybody and that’s something that is so important to me and the rest of my team.”

Start your career
with Bupa today


There's lots on offer at Bupa. Find the right role for you here.

Talent Community

Join our talent community and we'll let you know when a role that might be right for you comes up.

Early Careers

We believe that everyone has the potential to make a real difference in their career. That’s why we offer a range of early careers opportunities, from graduate schemes to apprenticeships.