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Join our
Healthcare Heroes

Bupa is the UK’s biggest health insurance provider.

We are a family of thousands. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.

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Our Contact Centre
Locations

This is
what we stand for.

Our values mirror how we work, they encapsulate what we look for in our people and they shape the way we behave and deliver for our customers and each other. No matter our background or whatever life throws at us – it’s what we believe in.

Graphic titled ‘Our values’ featuring three core values: ‘Brave – Make new possibilities happen’, ‘Caring – Act with empathy and respect’, and ‘Responsible – Own your decisions and actions’, displayed in blue text on a dark background

Customer
Services

You'll be the first point of contact for our customers. The ears and voice of Bupa. A friend, trusted source of information and even a shoulder to cry on, touching the lives of strangers in an important way. 

Check out what our advisors had to say about working at Bupa.

Jobs

Customer Service
apprenticeship

We're on a journey to find the next generation of Apprentice Customer Service Advisors within our Insurance department.

Within this role you'll provide front line service to Bupa customers whilst working towards a Customer Service Specialist Level 3 qualification. As a leading global healthcare company we have a vast amount of opportunity, which makes for a perfect place to start and progress your career. 

We don't currently have live apprenticeship opportunities in Customer Service but do check back in future.

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Sales and
Renewals

It takes a certain type of person to thrive in Sales within our UK Insurance business and in Bupa Global. We’ve created an environment that means you can do so knowing you’re contributing to something important while also having some fun along the way. 

You may be the first voice a new customer hears. You may be discussing changes to an existing customer’s insurance cover. Or you may help guide our customers through their annual renewal. Whichever it is, your role will be critical to making sure our customers receive the right product for their needs.

Jobs

Is working in our
Contact Centre for you?

Complete our short quiz to find out if a role in our Contact Centre is for you.

The quiz lasts around 10 minutes. 

Take our quiz
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Careers in our
contact centre

The training and development we offer here at Bupa enables our people to progress inside and outside of the contact centre.

With our talent academy or apprenticeship schemes you will be supported to grow your way at Bupa.

Three people gathered around a high table in a modern office workspace, with two laptops open on the table. Pendant lights, plants, and office seating are visible throughout the background

Recruitment
Process

As a responsible healthcare provider, we understand the importance of our people representing the communities and customers we serve. We encourage applications from people with diverse backgrounds and experiences.

Visit our page that covers the following topics:

  • Our assessment process
  • Adjustments
  • Recruitment Scams
  • International / Domestic Sponsorship
More info

Contact Centre recruitment process

We want you to feel confident about your interview and be at your best. Here's what to expect and be prepared for.

Online Application

We're happy to make reasonable adjustments for you during the recruitment process. Our online application is the best time to let us know so we can do everything possible to help you feel confident and ready.

Once you have completed your application, we'll be back in touch by email with the next steps. 

Online Assessment

You'll be emailed a link for an online exercise that offers you a flavour of what the job entails – This doesn’t take long to do and will help you understand more about the day to day job.

Video Interview

We'll send you an email with a link to complete an online video interview – Feel free to complete this at any time, day or night. The sooner you complete this, the sooner we can progress you to our assesment stage.

Recruitment Team Call

We will give you a call to answer any questions you may have on the role and tell you more about whats involved.

Assessment

If you are successful at this point, you'll be invited to come for an assessment. This will include an interview and scenario based questions.

Offer

We will be in touch asap to offer you a role at Bupa and explain all the details

People
story.

Belief lets you do incredible things from all kinds of perspectives.

Individual personalities, unique stories – here’s what our people have to say.

Harriet

Consumer Sales Coach

“I was really craving that team environment and someone that can take five minutes off and get you an emergency cookie or something like that. So that’s why I came to Bupa. It’s like a family – everyone really does look out for each other and that means so much to me.”

Karen

Customer Services Manager

“I think everybody’s helped me and been instrumental in saying: “of course you can do that, these are the steps that you need to do to get there”. Opportunities here are very open to everybody and that’s something that is so important to me and the rest of my team.”

Our 

Achievements.

These awards and achievements reflect our commitment to helping people live longer, healthier, happier lives and making a better world. Click on the awards to reveal more about some of our key successes.

 

Graphic with a dark blue background and gold accents featuring text reading ‘Contact Centre Excellence Awards – GOLD’, with the Bupa logo displayed in the centre on a white panel.

The UK National Contact Centre Awards recognise the very best individuals, teams and organisations across the industry, celebrating excellence in customer experience, leadership and colleague development. Judged by experienced industry leaders through a rigorous process including interviews, panels and site visits, these awards highlight those making a real impact. We're thrilled to have been recognised for both organisational excellence and the outstanding contributions of our people.

Bright green graphic featuring a speech bubble with text reading ‘Glassdoor’s Best Places to Work 2026’, alongside a bold banner stating ‘We Won’ and playful illustrated icons around the design

Bupa are excited to have won Glassdoor’s Best Places to Work in 2026. Glassdoor is a popular job and recruiting website that helps people find jobs and research companies. It provides anonymous reviews, allowing job seekers to make informed career decisions and employers to manage their brand.

Graphic with a dark blue background featuring text reading ‘Accredited Contact Centre, Valid until April 2028’, alongside the CCMA (Contact Centre Management Association) logo

The CCMA Accredited Contact Centre Standard recognises organisations that deliver exceptional customer service through high-quality, consistent and customer-focused contact centre operations. In achieving this accreditation, Bupa has been recognised for its commitment to delivering outstanding experiences for customers and putting care at the heart of every interaction.

Start your career
with Bupa today

Apply

There's lots on offer at Bupa. Find the right role for you on our Jobs page.

Contact Centre jobs

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Join our talent community and we'll let you know when a role that might be right for you comes up.

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Early Careers

We believe that everyone has the potential to make a real difference in their career. That’s why we offer a range of early careers opportunities, from graduate schemes to apprenticeships.

Find out more