Contact Centre

Join our
Healthcare Heroes

Bupa is the UK’s biggest health insurance provider.

We are a family of thousands. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.

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Our Contact Centre

This is
what we stand for.

Our values mirror how we work, they encapsulate what we look for in our people and they shape the way we behave and deliver for our customers and each other. No matter our background or whatever life throws at us – it’s what we believe in.



You'll be the first point of contact for our customers. The ears and voice of Bupa. A friend, trusted source of information and even a shoulder to cry on, touching the lives of strangers in an important way. 

Check out what our advisors had to say about working at Bupa.


Customer Service

We're on a journey to find the next generation of Apprentice Customer Service Advisors within our Insurance department.

Within this role you'll provide front line service to Bupa customers whilst working towards a Customer Service Specialist Level 3 qualification. As a leading global healthcare company we have a vast amount of opportunity, which makes for a perfect place to start and progress your career. 

We don't currently have live apprenticeship opportunities in Customer Service but do check back in future.

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Sales and

It takes a certain type of person to thrive in Sales within our UK Insurance business and in Bupa Global. We’ve created an environment that means you can do so knowing you’re contributing to something important while also having some fun along the way. 

You may be the first voice a new customer hears. You may be discussing changes to an existing customer’s insurance cover. Or you may help guide our customers through their annual renewal. Whichever it is, your role will be critical to making sure our customers receive the right product for their needs.


Is working in our
Contact Centre for you?

Complete our short quiz to find out if a role in our Contact Centre is for you.

The quiz lasts around 10 minutes. 

Take our quiz
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You’ll receive a fantastic and competitive range of benefits from Bupa. *For permanent employees only

  • Salary Finance - We can assist with paying off expensive debt or avoiding high interest rates. Loans are offered at affordable rates with higher acceptance rates than high street banks, and can be repaid direct from salary
  • Parental Leave - We have schemes for adoption, birth parents and co parents
  • Leeds Credit Union - Not-for-profit co-operative providing straightforward, affordable financial services, including saving schemes and options
  • Annual Travel Loans - Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
  • Wagestream - Have early access up to 40% of your earned wages within minutes.
  • Free Mortgage Advice Service - Free advice and education services
  • Pensions / Life Insurance - Join one of our Bupa pension plans
  • Discounted RAC breakdown - cover rates and levels of coverage which are unavailable via the RAC website.
  • My Bupa Extras Your one-stop shop for a huge choice of exclusive discounts and cashback deals on everything from food and groceries to home and garden, entertainment and days out, travel, and even utilities
  • My Healthcare (Primary Care) - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number
  • My Healthcare Allowance - Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
  • Dental insurance scheme that can also be extended to cover family members
  • Bupa Be-Well Plans - Free health assessments to support both body and mind
  • 24/7 Anytime Healthline - Completely confidential, round-the-clock service with unlimited telephone consultations
  • Gym Discounts - Access to discounts at a wide variety of gyms and fitness facilities across the UK
  • Cycle to Work - Lease a bike and/or accessories for 12 months using our salary sacrifice scheme, the cost of the lease will be deducted from your salary each month
  • Free flu vaccination every year
  • Free eye test if you regularly use display screen equipment (DSE), you could be eligible for a free eye test
  • Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
  • Holidays - 25 days + Bank Holidays
  • Flexible holiday - Buy or sell some of your annual leave entitlement
  • Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.
  • Health trust members can also access our Digital GP service - Book a video or phone appointment whenever you need one.
  • Access to our online portal which has a variety of resources to aid personal development
  • Extensive L&D program including internal development and access to apprenticeships
  • Healthy Minds - 24/7, confidential, free service for you and your immediate family (over the age of 16 and living at the same address).
  • Family Mental Health Line - Dedicated service for parents and carers who are worried about their child’s mental health and wellbeing.
  • Be.Me App - Your base for everything health and wellbeing.
  • Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
  • Personal Energy - A host of workshops and online guidance to support your personal wellbeing
  • Pregnancy & Parenting at work - Tommy's Pregnancy and Parenting at work programme offers expertise to support you and your partner / family on a variety of pregnancy related matters.
  • Support for Carers - We offer a wide range of personalised care services, both long and short-term.
  • Give as you earn - Choose how much to donate from your salary each month and which charity you'd like to support.
  • Change 4 Charity - Donations to Mind Change 4 Charity rounds down your monthly pay to the nearest pound - the spare pennies go to the Bupa Foundation charity partner, Mind.
  • Community Grants - Every month a grant of up to £2,000 is available for charitable community project which you're involved in as a volunteer or Trustee.
  • Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.
  • Local Bupa Foundation Committees - Each committee supports charities that help vulnerable people in their local communities through a mix of grants, volunteering and fundraising.
  • GoElectric E-Car scheme - We’ve partnered with LeasePlan a global leader in Car-as-a-Service to bring you this benefit making it easy for us all to drive in a more environmentally friendly way.
  • Be You At Bupa - Our Be You at Bupa hub curates a number of internal and external resources to help raise awareness of diversity and inclusion
  • Volunteering - Entitles employees to 3 days paid volunteer leave
  • Getting Married? - Let us know and we will gift you an additional day off.
  • Career Breaks - You're able to request a career break of up to 12 consecutive weeks at your 10th and 20th anniversary with Bupa.
  • Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
  • Refer a friend - Monetary rewards for recommending your friends and family to work at Bupa.

Careers in our
contact centre

The training and development we offer here at Bupa enables our people to progress inside and outside of the contact centre.

With our talent academy or apprenticeship schemes you will be supported to grow your way at Bupa.

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As a responsible healthcare provider, we understand the importance of our people representing the communities and customers we serve. We encourage applications from people with diverse backgrounds and experiences.

Visit our page that covers the following topics:

  • Our assessment process
  • Adjustments
  • Recruitment Scams
  • International / Domestic Sponsorship
More info

Contact Centre recruitment process

We want you to feel confident about your interview and be at your best. Here's what to expect and be prepared for.

Online Application

We're happy to make reasonable adjustments for you during the recruitment process. Our online application is the best time to let us know so we can do everything possible to help you feel confident and ready.

Once you have completed your application, we'll be back in touch by email with the next steps. 

Call simulation

You'll be emailed a link for an online exercise that offers you a flavour of what the job entails – This doesn’t take long to do and will help you understand more about the day to day job.

Video Interview

We'll send you an email with a link to complete an online video interview – Feel free to complete this at any time, day or night. The sooner you complete this, the sooner we can progress you to our assesment stage.

Recruitment Team Call

We will give you a call to answer any questions you may have on the role and tell you more about whats involved.


If you are successful at this point, you'll be invited to come for an assessment. This will include an interview and scenario based questions.


We will be in touch asap to offer you a role at Bupa and explain all the details


Belief lets you do incredible things from all kinds of perspectives.

Individual personalities, unique stories – here’s what our people have to say.


Consumer Sales Coach

“I was really craving that team environment and someone that can take five minutes off and get you an emergency cookie or something like that. So that’s why I came to Bupa. It’s like a family – everyone really does look out for each other and that means so much to me.”


Customer Services Manager

“I think everybody’s helped me and been instrumental in saying: “of course you can do that, these are the steps that you need to do to get there”. Opportunities here are very open to everybody and that’s something that is so important to me and the rest of my team.”

Start your career
with Bupa today


There's lots on offer at Bupa. Find the right role for you here.

Talent Community

Join our talent community and we'll let you know when a role that might be right for you comes up.

Early Careers

We believe that everyone has the potential to make a real difference in their career. That’s why we offer a range of early careers opportunities, from graduate schemes to apprenticeships.