About Bupa

What we do

From early years through to retirement, we’re privileged to have been part of millions of lives around the world since 1947.

Health insurance is at the core of our business and we provide healthcare through our health clinics, digital services, hospitals, dental centres and care homes / retirement villages.

With no shareholders, our customers are our focus. We reinvest profits into providing exceptional healthcare experiences for the benefit of current and future customers.

Modern Bupa office reception area featuring a large illuminated cube displaying the Bupa logo. Turnstiles and a wall displaying the text ‘Helping people live longer, healthier, happier lives and making a better world’ are visible in the background.
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Our
Purpose

Our purpose is to help people live longer, healthier, happier lives, and making a better world. It’s what guides our thinking, our decisions, and our impact on society.​

Our ambition is 'to be the world’s most customer-centric healthcare company'.​ This means a commitment to excellent customer experience through great service and value, frictionless access, and quality healthcare. We’re adapting to the changing external environment and transforming Bupa to meet customer expectations.

Culture and
Values

We’re proud of cultivating a culture that puts the welfare of people first.​ We believe in the importance of building an inclusive and agile culture which encourages diverse perspectives and inspires people to make new possibilities happen. It underpins our strategy and the success of our business depends on it.​

We're passionate about doing the right thing for our customers, people, communities and planet. Our values are simple but they run deep. They help guide how we work and what we look for in our people.​

Brave

Make new possibilities happen

Encouraging bravery lies in making the fear of failure seem less daunting through cultural change. It's important to make being brave part of our shared culture. And it also helps if it's fun!​

 

Caring

Act with empathy and respect

Being caring means more than just demonstrating empathy and respect towards others; it embodies the essence of a healthcare company like Bupa. Our commitment to care extends beyond mere obligation – it's at the heart of everything we do, making sure that everyone feels valued, supported, and respected.

Responsible

Own your decisions and actions

We own our decisions and stand up for what’s right for our customers, residents, patients and colleagues.​

Explore Bupa's
business areas

Cromwell Hospital

At Cromwell Hospital, we continually invest in the world's most advanced diagnostic and treatment technologies. 

Dental

Lead the way in dentistry. With the right tools and support, providing the best for patients has never been easier.

Care Homes

We put our heart into everything we do at our Care Homes across the UK - making sure we make living life as comfortable as possible for hundreds of residents. 

Health Clinics

At our Health Clinics, you have the chance to change the lives of a variety of patients. We’re patient-focused and leaders in our field.

Insurance

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

Richmond Villages

Be a part of a prestigious retirement home. We don't see it as work. To us, it's like visiting family.

Bupa Capability Centre - India

BCC India deliver digital solutions for Bupa, that help people live longer, healthier, happier lives.

Our
journey

Bupa was created on 3 April 1947 with its purpose ‘to prevent, relieve and cure sickness and ill-health of every kind’, combining a caring ethos with freedom of choice.

Before we became Bupa as you know it today, we offered the UK's first major company health insurance scheme. Our logo - a shield - symbolised protection and defence against illness. By 1955, over 200,000 members were relying on Bupa to keep them in good health.

1950s

By 1967 we'd invested in our first computer. This was no small feat - the computer occupied two floors and eventually took over the entire head office building in Essex Street, London.

1960s

With the 1970s came a huge advance in healthcare. We opened the UK's first health screening centre in 1974, assessing 7,500 people that year. 1974 also saw the launch of our first TV ad. In 1979, the Bupa Medical Foundation was created.

1970s

In 1982, we launched Bupa International and became Europe's largest health screening provider. We also opened Bupa Health in the (then new)  Milton Keynes: a care home with 36 rooms and round-the-clock support.

1980s

The 1990s saw us go truly global. We covered 170 countries and settled claims in 84 currencies. We also acquired Barbican Healthcare, which saw us branch into dental care for the first time.

1990s

Always ahead of the time, we launched Bupa Wellness in 1999, which focused on a progressive and holistic approach to health. By the mid-2000s, 40 Bupa Wellness Clinics had been opened.

2000s

Major international healthcare company. Across 170 countries, we serve 16.7 million health insurance customers, 15 million patients in our clinics, centres and hospitals, and look after 22,3000 residents in our care homes.

2010s

Today we're a leading international healthcare company, serving 50 million customers in countries around the world. We offer a wide range of services, including health insurance, hospitals, outpatient clinics, dental centers, and aged care facilities.  In June 2025 we opened our state-of-the-art Clinical Training Academy in Staines.

2020s

Looking to
the future.

We're dedicated to continuing our legacy of innovation and excellence. We're investing in digital health technologies, sustainable practices, and new healthcare solutions to ensure we meet the evolving needs of our customers and contribute to a healthier planet.

Our future is focused on creating a more connected and personalised healthcare experience. Our Connected Care strategy aims to integrate physical and digital healthcare services, making it easier for customers to access the care they need. This includes expanding our network of healthcare centers, dental clinics, and optical stores, and enhancing our digital health platforms like Blua.

In 2025 we opened our new Clinical Training Academy in Staines.  It's a place to learn and grow capabilities; to shape and redefine healthcare.  It's a place to bring us together and most importantly it's a place for you. 

Recruitment
Process

As a responsible healthcare provider, we understand the importance of our people representing the communities and customers we serve. We encourage applications from people with diverse backgrounds and experiences.

Visit our page that covers the following topics:

  • Our assessment process
  • Adjustments
  • Recruitment Scams
  • International / Domestic Sponsorship
More info
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Leading

the way.

Our emphasis on care and compassion goes all the way to the top. Find out more about our Bupa Global, India and UK leadership team by clicking on each photo. 

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Chris became CEO of Bupa Global, India & UK on 1 January 2026. he is accountable for Bupa UK's portfolio of businesses, Bupa Global, which provides international private medical insurance to customers around the world, and Niva Bupa in India. He became Managing Director of Bupa Health Insurance Australia in March 2022, and in January 2025 he moved to the UK to become CEO of Bupa Insurance UK.

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Rebecca was previously Operations Director for Bupa UK Care Services, a role which she held for seven years, followed by 18 years as General Manager for our network of over 130 care homes and villages. She now holds the role of Chief Sustainability and People Officer for BGIUK.

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Richard is the CEO of Bupa UK Insurance and is an experienced leader in financial services: he joined Bupa in 2018 as Product and Proposition Director for Bupa UK Insurance, becoming General Manager for Bupa UK Insurance’s Consumer division from 2021 to 2024 and more recently, Medical and Healthcare Director. 

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Anthony re-joined, having previously been with Bupa for over 20 years in a number of roles, including as Managing Director. He has broad experience of medical insurance businesses across a range of international markets, and formerly held the role of CEO - Global Solutions at United Healthcare Global.

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Sarah was Managing Director of Bupa Health Clinics overseeing all Health Clinics and Wellbeing Support Services across the UK, a position that she held for 3 years before becoming Interim General Manager for Health Services.

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Mark has been with Bupa since 2017 and was previously the General Manager for Business and Specialist Products in Bupa's UK Insurance business. He has held numerous roles in insurance for more than 23 years.

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Tom is the General Manager of Bupa UK Care Services, overseeing our network of care homes and retirement villages. Tom joined Bupa in 2018. Prior to that he was Transformation and Change Director at TalkTalk. He has held a number of senior Human Resources and Transformation roles. 

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Siobhan re-joined Bupa in February 2022 as CFO of Bupa Global, India and UK having previously been Finance Director of Bupa‘s UK Insurance business. Prior to that, Siobhan was Finance Director at Resolution Life Group a global life insurance group. 

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Paul is the Group Risk Director, Enterprise Risk & Governance, and the Interim CRO for Bupa Global, India and UK. He has over 30 years of Legal, Compliance, Governance and Risk Management experience gained in-house internationally, and in private practice as a solicitor in the City of London. 

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Rob joined Bupa in 2013 and has held several leadership roles within the organisation across Digital, Customer Experience and Product Management.

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Sangeeta leads media relations and government affairs for the Bupa Global, India and UK market unit. She joined Bupa in 2014, holding corporate affairs roles across Bupa Global and Bupa Group and Bupa Global, India and UK businesses, promoting and protecting Bupa's reputation and driving audience engagement.

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Stuart joined Bupa in February 2018. He was formerly General Counsel and Company Secretary at Guardian Financial Services Holdings. Stuart trained and qualified with the Corporate Insurance team at Clifford Chance.

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Mark joined Bupa in July 2019 as Group Chief Information Officer. He is accountable for Bupa’s technology agenda across the Bupa Group globally and the Bupa Global & UK Market Unit. During 2021, his role also included leading Bupa’s transformation agenda globally - a key part of Bupa’s new strategy.

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Zelina joined Bupa in February 2024 as the Chief Audit Officer for Bupa Global, India and UK. In this role Zelina is responsible for the internal audit coverage for UK Insurance, Bupa Global, Bupa Global DAC in Ireland, the UK Market Unit Provision businesses, and the UK IT audit team.

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