Job Description:
Broker Service Consultant
Hong Kong
Permanent
Competitive Salary + fantastic benefits
Full time position
We make health happen
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
You will have ownerships of both broker service and enrolment offering account management styled support to intermediaries predominately based in Hong Kong. In this key role your dedicated service to brokers will have a great impact in winning and retaining brokered customers for Bupa Global.
How you'll help us make health happen
Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care
Seek to resolve queries via emails and calls with both quality and productivity
Investigate issues for brokers, showing an ability to recognise trends of issues and be proactive in recommending solutions
Establish and develop effective relationships with brokers
Manage workload between enrolment and broker service effectively prioritising tasks based on importance and urgency
Facilitate administration work in renewal business
Provide the necessary support to our brokers in training such as online portal navigation and enrolment process
Key Skills / Qualifications needed for this role:
Ability to work in an agile way - independently with minimal supervision.
Demonstrate fluency in both English and Cantonese and proficiency in written skills
Excellent people skills in managing brokers' expectations ability to be empathetic whilst maintaining professional attitude.
First class numeracy skills to deal with complex claim, premium, commission queries accurately
A track record of achieving productivity and Quality Assurance
Strong problem solving and decision-making skills
Effective time management
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Time Type:
Full timeJob Area:
Business DevelopmentLocations:
The Quayside
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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