Administration Administrator/Receptionist

Job Description:

Bupa Chancery Lane Health Centre, London WC2A 1PP

Fixed-term contract: 10 months
Full-time: 40 hours per week (7:15am - 4:00pm or 9:15am - 6:00pm)
Salary: £30,500 + excellent benefits

We are delighted to offer an exciting opportunity for a motivated and customer-focused individual to join our Bupa Health and Dental Centre in Chancery Lane. In this role, you will play a vital part in delivering a wide range of clinical services efficiently and in line with established policies, while consistently providing an exceptional experience for our customers.

As a key member of the team, you will contribute to a supportive and collaborative environment, ensuring every interaction with our customers reflects the high standards Bupa is known for.

As an Administrator / Receptionist, you will be at the heart of our clinic operations. Acting as the first point of contact, you will create a welcoming and professional environment for all visitors while supporting the smooth day-to-day running of the centre.

This is a varied role that combines front-of-house responsibilities with essential administrative support. You'll work closely with clinical colleagues to ensure seamless service delivery before, during, and after each customer visit.

While the role can be fast-paced, you'll be supported by a dedicated team and leadership, leaving each day with a strong sense of achievement from positively impacting our customers' experience.

• Provide a warm and professional reception service, ensuring each customer's visit is smooth and welcoming
• Support clinical teams with administrative tasks, including preparing files and scanning documentation
• Carry out daily operational duties such as handling post, answering calls and emails, managing payments, invoices, and delivery records
• Liaise with clinical colleagues to ensure timely distribution of reports and correspondence
• Maintain a clean, organised, and welcoming environment, addressing or escalating any issues as needed

• Proven experience delivering outstanding, customer-focused service (e.g. retail, hospitality, or reception roles)
• Excellent interpersonal and communication skills, with the ability to quickly build rapport
• Strong organisational and time management skills, with the flexibility to adapt to changing priorities
• High attention to detail and confidence in handling administrative tasks
• Good IT skills, including working knowledge of Microsoft Office

Our benefits are designed to support your overall wellbeing through our global programme, Viva, which focuses on mental, physical, financial, social, and environmental health. We also champion flexible working and offer a range of family-friendly benefits.

• 25 days' annual leave (increasing with service), with the option to buy or sell
• Bupa health insurance (as a benefit in kind)
• Enhanced pension scheme and life insurance
• Annual bonus scheme
• Travel support, including season ticket loans and Cycle to Work scheme
• Access to a wide range of discounts and additional benefits

Bupa is proud to be a Level 2 Disability Confident Employer. We are committed to offering an inclusive recruitment process and will provide an interview or assessment to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the recruitment journey to ensure everyone has an equal opportunity to succeed.

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