Cromwell Hospital Security Officer

Job Description:

Security Officer

Canary Wharf, E14 5NY

Permanent

Salary: Competitive

Full time

37.5 hours a week

We make health happen.

About Canary Wharf Centre

The Canary Wharf Centre at 50 Bank Street is a purpose-built Specialist Diagnostics & Dental Centre opening in 2026. It will feature state-of-the-art diagnostic facilities, including MRI and CT scanning, X-ray and mammography, enabling high-quality care in a modern environment designed to support clinical excellence.

The centre will provide a wide range of services, including secondary care for orthopaedics, pain and spinal, dental and maxillofacial, breast and gynaecology, dermatology, and ear, nose and throat, with the ability to perform procedures onsite. It will also offer cardiology, urology, ophthalmology and neurology, alongside primary care services such as health assessments, private GP appointments, women's health plans, physiotherapy and dental care.

This development is part of our ambition to grow our business and transform the healthcare markets we operate in, offering customers greater choice and better access to services. Most patients will benefit from end-to-end care under one roof, with onward referrals within the Bupa network when needed. By delivering more connected care, we aim to make healthcare simpler and more joined up for our customers.

Role Overview

As a Security Officer you will be responsible for protecting people, assets, and information by controlling access, conducting patrols, monitoring surveillance equipment (CCTV), responding to incidents/emergencies (medical, fire, security), and providing high-level of customer service for visitors and staff, all while maintaining a professional presence and adhering to strict protocols, policies, and health & safety standards in a clinical environment. Key duties involve access control, patrols, emergency response, incident reporting, and operating security systems.

Responsibilities and activities

• Access control - Managing entry and exit points, issue and management of ID access control cards and issuing temporary passes for visitors/contractors.
• Patrols and monitoring - Conduct regular patrols of the premises, monitoring CCTV, alarms and other electronic security systems.
• Reporting and documentation - Complete accurate and timely incident reports, daily security logs, access breach notes, and any other required documentation to maintain compliance.
• Risk Management - Identify unusual behaviour, suspicious activity, or safety risks, taking appropriate action in line with security protocols and clinical‑environment safeguarding policies.
• Customer service - Provide a warm, professional, and reassuring first point of contact for patients, visitors. Offer navigation support, escort assistance, and general guidance to ensure a seamless and positive experience. Demonstrate empathy, discretion, and courtesy in every interaction, reflecting the centre's high‑end service standards.
• Health and Safety - Carry out regular inspections of emergency as well as other equipment, response to alerts and ensuring adherence to policies.
• Mandatory training - Complete all mandatory training assigned.
• General - Assist with non‑clinical tasks such as patient escorting during emergencies, movement of medical gases, and ad‑hoc portering duties when required. Collaborate closely with reception, facilities, and clinical teams to ensure the smooth operation of the centre.
• Demonstrate reliability, flexibility, excellent timekeeping, and a proactive approach to assigned tasks as well as a polite, articulate, and respectful communication with patients, visitors, and staff at all times.

Key Skills / Qualifications needed for this role:

• Minimum 2 years' experience in a security role - ideally hospital or hospitality security
• Must have an SIA Licence
• Customer service skills
• Experience in CCTV operation is desirable
• Excellent communication skills both written and verbal.
• IT Literate - knowledge of Microsoft office and outlook

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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