Job Description:
Consultant Experience Manager (12 Month Secondment)
Cromwell Hospital, Kensington, SW5 0TU
Full Time (37.5hrs)
Competitive Salary + fantastic benefits
We make health happen.
The Consultant Experience Manager plays a pivotal role in ensuring Cromwell Hospital is the preferred destination for its world‑class consultants. Acting as the primary point of contact, the postholder delivers high‑quality, proactive support to consultants and their practice teams, driving a seamless experience across all hospital departments.
The role focuses on consultant onboarding, operational efficiency, process optimisation, and IT/system readiness, while collaborating closely with clinical, operational and commercial teams.
How you'll help us make health happen.
You'll play a key role in elevating the consultant experience, acting as a proactive and welcoming point of contact who ensures every consultant receives seamless support from day one. By streamlining processes, resolving issues quickly, and championing consultant feedback, you'll help create a smooth, efficient, and positive environment that enables world‑class specialists to deliver outstanding care. Your ability to build strong relationships, support digital system improvements, and collaborate across departments will directly enhance consultant satisfaction and strengthen Cromwell Hospital's reputation as their preferred place to practise.
Key Skills / Qualifications
Experience in healthcare operations or administrative management, ideally within a hospital or private healthcare setting.
Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities.
Excellent communication and stakeholder‑management skills, with confidence engaging consultants and senior leaders.
Proven ability to build strong relationships and deliver a high‑quality, proactive service.
Comfortable working under pressure while maintaining professionalism and consistency.
Strong IT literacy, including confidence with hospital systems and MS Office (Word, PowerPoint, Outlook, and Excel).
Ability to analyse feedback and data to drive service improvements and support strategic decision‑making.
Demonstrated experience in problem‑solving, taking ownership, and ensuring smooth operational delivery.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Payment of Professional Registration fees
25 days annual leave and our flexible holiday scheme allow you to buy or sell up to 5 days each year in the flexible holiday window
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Support with travel costs via a season ticket loan or cycle2work
Discounted access to online gym sessions through Gympass
Various family friendly benefits
Opportunity to participate in our annual awards ceremony.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact jack.mccool@bupa.com
Time Type:
Full timeJob Area:
Business DevelopmentLocations:
Cromwell Hospital LondonAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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