Job Description:
Ward Unit Administrator - Medical and Acute Assessment Unit
Cromwell Hospital London, SW5 0TU
£28,000 to £35,000 a year - dependent on experience
Permanent
Full Time - 37.5 hours a week
A bit about us
Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.
About the area you'll be working in
We're an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we're committed to providing the highest quality healthcare for our patients. We're one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement.
The Medical and Acute Assessment Unit (AAU) is a fast-paced, multidisciplinary environment where patients are assessed and treated for a wide range of acute medical conditions. The unit plays a critical role in the early stages of patient care, often serving as the first point of contact for individuals referred from the Urgent Care Centre, GPs, or other healthcare providers.
What you'll be doing
In this role, you will responsibility for ensuring a safe, efficient clinical service with the assistance of the clinical leads and ensure a continued and progressive service at all times. You'll welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care. You will need to ensure costs are entered correctly and patients charged accordingly using the hospital system and have an efficient telephone manner in order to take and give accurate information.
What's a typical day?
A typical day will be to liaise regularly with Reservation and the Accounts Department to ensure a smooth flow of admissions, ensuring patient payments are in order prior to admitting to Unit. To assist in the Pre-Admission process and take responsibility for obtaining cover on all sponsored cases, updating the Compucare records , referring and following up on queries as necessary. You'll also assist Patient Accounts by explaining financial agreements for guaranteed/sponsored and insured day cases and obtaining signed agreement and co-ordinate department activities, including patient and referrer liaison tasks. You'll also need to liaise with patients and referrers regarding clinical procedures and investigations and ensure they are appropriately informed of precautions/risks and handle all minor complaints with immediate action and follow up to prevent reoccurrence.
Who we're looking for?
Working Hours:
This position operates on a rotating two-week schedule:
Benefits
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
AdministrationLocations:
Cromwell Hospital London, LondonAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
