Clinical Services Clinical Team Leader

Job Description:

Clinical Team Leader

East London, E14 5NY

Permanent, Full time (37.5 hours)

Mon-Fri with occasional Saturday work

Competitive Salary

We make health happen

As a Clinical Team Leader within Bupa's Diagnostics & Secondary Care services, you'll help shape the delivery of high‑quality, patient‑centred care in a modern, multidisciplinary environment. You'll play an important role in supporting teams, elevating clinical standards, and ensuring every patient receives safe, coordinated and compassionate care.

How you'll help us make health happen

• Provide visible, supportive clinical leadership, role‑modelling high standards of care.
• Coordinate secondary care clinical areas to ensure safe, effective patient pathways and smooth daily operations.
• Support staffing, shift leadership and service continuity alongside the Clinical Unit Manager.
• Drive quality improvement by identifying opportunities to enhance clinical care.
• Maintain high standards of documentation and ensure compliance with evidence‑based practice.
• Manage and support staff through challenging situations, complaints and complex clinical scenarios.
• Promote a strong customer‑service culture across the clinical team.
• Contribute to governance through audits, incident reviews, and embedding learning across the team.
• Coach, mentor and support the development of junior team members, fostering an inclusive and supportive culture.
• Support efficient clinical scheduling, rota management and service delivery to improve patient experience.

Key Skills / Qualifications

Essential

• Registered Nurse with active NMC registration.
• Strong clinical experience with evidence of leading shifts or teams.
• Experience supporting quality improvement, incident management and change.
• Experience within outpatient/diagnostic or multi‑specialty services.
• Excellent communication, organisational and influencing skills.
• Confident user of Microsoft 365.

Desirable

• Leadership qualification or working towards one.
• Experience developing protocols, supporting training or contributing to research.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various family friendly benefits
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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