Clinical Services Health Care Assistant

Job Description:

Health Care Assistant

East London, E14 5NY

Permanent, Full time (37.5 hours)

Mon-Fri with occasional Saturday work

Salary from £29,029

We make health happen

As a Health Care Assistant within Bupa's Diagnostics & Secondary Care services, you'll play a vital role in supporting the delivery of safe, compassionate and holistic care. Working alongside registered nurses and the wider multidisciplinary team, you'll provide hands‑on support throughout the patient journey, helping us maintain consistently high standards of care and service.

How you'll help us make health happen

• Deliver high‑quality physical and psychological care with compassion.
• Support patients throughout their visit, ensuring a safe, consistent, customer‑focused experience.
• Clearly and confidently communicate patient needs, escalating concerns to the registered nursing team.
• Assist with holistic nursing interventions as delegated, working within your competencies.
• Undertake clinical duties such as transporting specimens, updating care records, and supporting clerical tasks.
• Maintain a working knowledge of emergency procedures, including cardiac arrest and fire safety.
• Support with stock checks, equipment readiness and maintaining a well‑resourced clinical area.
• Mentor and support new staff during orientation, contributing to a positive team environment.
• Uphold infection control standards, patient safeguarding, and adherence to clinical governance policies.
• Actively participate in training and development, seeking opportunities to enhance skills and knowledge.

Key Skills / Qualifications

Essential

• NVQ Level 2 in Direct Patient Care or Care Certificate.
• Basic Life Support (BLS).
• Competent written and spoken English.
• Strong communication and interpersonal skills.
• Experience working in an outpatient or clinical setting.
• Venepuncture / phlebotomy skills.

Desirable

• NVQ Level 3 in Direct Patient Care.
• First Aid certification.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various family friendly benefits
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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