Cromwell Hospital Breast Service Secretary

Job Description:

Breast Service Secretary

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) On-Site

Competitive Salary + Fantastic Benefits

Advert Expires: 27th April 2026

This is an exciting time to join King Edward VII's Hospital, where you'll be welcomed into a warm, supportive Breast Unit team. You'll work alongside dedicated professionals in a collaborative environment that values kindness, teamwork and high-quality patient care.

How you'll help us make health happen.

As Breast Service Secretary, you'll play a vital role in supporting the delivery of high-quality, patient-centred care within our Breast department. Working closely with Radiologists, Surgeons and the wider multidisciplinary team, you'll ensure clinics run smoothly, patients feel supported, and information flows accurately and efficiently across both symptomatic and screening pathways.

Your organisation, attention to detail and compassionate approach will directly contribute to a positive patient experience and the effective running of a highly specialised service. By maintaining accurate records, coordinating appointments and acting as a central point of contact, you'll help us deliver safe, timely and excellent care when it matters most.

Key Responsibilities

• Provide comprehensive secretarial and administrative support to the Breast Unit

• Manage and maintain accurate, confidential patient records in line with data protection and hospital policies

• Coordinate and schedule patient appointments, surgeries and procedures across screening and symptomatic pathways

• Retrieve, send and manage imaging to support clinic delivery in real time

• Act as a central point of contact for internal and external enquiries, including patients and families

• Facilitate effective communication across the multidisciplinary team

• Enter, update and manage patient data on electronic clinical systems (including RIS)

• Prepare reports, documentation and statistical information as required

• Transcribe medical dictation accurately and in a timely manner

• Support clinic flow by assisting with waiting area coordination

• Respond to patient enquiries with professionalism and empathy, including occasional chaperoning duties

• Support billing and charging processes where required

• Monitor office supplies, equipment and document delivery to medical records

• Work collaboratively with colleagues to ensure seamless service delivery

Key Skills / Qualifications:

• Previous secretarial or administrative role - Desirable

• Healthcare/clinical environment experience - Desirable

• Strong organisational skills with the ability to manage multiple priorities

• Excellent attention to detail and commitment to confidentiality

• Confident communication skills, both written and verbal

• Ability to work effectively as part of a multidisciplinary team

• A professional, calm and patient-focused approach

Benefits

At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service

• In-house training for all staff

• Company pension scheme

• Interest free travel loan

• Private healthcare (Eligible after 12m)

• Bicycle Loan Scheme

• Retailer discounts

• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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