Job Description:
Consultant Engagement Manager
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On-Site
From £45,000pa + Fantastic Benefits
Advert Expires: - 9th March 2026
How you'll help us make health happen.
We are seeking a proactive and relationship‑driven Consultant Engagement Manager to play a critical role in shaping the consultant experience at King Edward VII's Hospital. You will support world‑class specialists to deliver outstanding care while ensuring the Hospital remains their preferred place to practise.
You will collaborate closely with clinical, operational and commercial teams to streamline processes, resolve issues efficiently and prioritise a frictionless consultant journey. You will also deliver insights and assurance to the Business Development Director, helping shape strategy and reinforcing the hospital's reputation as a leading destination for exceptional consultants.
Key Responsibilities
Build and maintain strong, proactive relationships with a defined portfolio of consultant practices, acting as their primary point of contact for engagement and support.
Lead structured engagement conversations to identify priorities, risks and growth opportunities, ensuring alignment with the hospital's strategy.
Support sustainable practice growth by optimising pathways, capacity and onward‑referral processes in collaboration with clinical, operational and commercial teams.
Monitor, track and report on key KPIs (activity, growth, referrals, utilisation and engagement), providing insight and recommendations to the Business Development Director.
Translate consultant feedback into actionable improvements to enhance service delivery, patient experience and commercial performance.
Identify early signs of disengagement or attrition and coordinate mitigation plans with relevant teams.
Lead the onboarding and integration of new consultants, ensuring a smooth and positive introduction to the Hospital.
Contribute to continuous improvement initiatives, engagement frameworks and ad‑hoc projects that enhance consultant retention and experience.
Key Skills / Qualifications:
Experience in a similar role within private healthcare, ideally secondary care.
Minimum 1 year of experience working directly with consultants.
Strong senior stakeholder management experience.
Solid understanding of independent practice and current sector challenges and opportunities.
Excellent communication skills and ability to build trusted relationships across all levels.
Highly organised, able to prioritise effectively and operate under pressure.
Strong attention to detail with the ability to manage multiple deadlines.
Proficiency in Microsoft Office, especially Word, PowerPoint, Outlook and working knowledge of Excel.
Confident in preparing and delivering presentations to senior stakeholders.
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being, as well as during your employment with us; looking after your meals, accommodation and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
Free restaurant quality food whilst on duty
Annual leave entitlement of 35 days inclusive of bank holidays increasing with length of service
In-house training for all staff
Company pension scheme
Interest free travel loan
£700 Referral scheme
Private healthcare
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
If you would like more information on the role, please contact jack.mccool@bupa.com
Time Type:
Full timeJob Area:
Locations:
King Edwards VII HospitalAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
For our Telephone Counsellors in our EAP team (Employee Assistance Programme) no two days or calls are ever the same. But what's it like working in a role where you get to make a difference to peoples lives every day? We recently spoke to Jana Collins, Telephone Counsellor, to find out.
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