Job Description:
Porter / Front Of House
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On-Site
Circa. £27,845pa + Fantastic Benefits
At King Edward VII's Hospital, every interaction matters. As a Front of House Porter, you'll be at the heart of the patient and visitor experience, helping to create a welcoming, professional, and reassuring environment from the moment people arrive.
This is a varied, people-focused role where your support helps ensure our hospital runs smoothly and our patients feel cared for, comfortable, and safe.
How you'll help us make health happen.
You'll play a vital role in shaping first impressions and supporting positive patient experiences. By offering a warm welcome, practical assistance, and calm reassurance, you'll help patients and visitors feel supported throughout their hospital journey.
Your work behind the scenes-maintaining clean, orderly front-of-house spaces, assisting with patient movements, handling belongings, and supporting colleagues-will directly contribute to a safe, efficient, and compassionate healthcare environment. Every task you complete helps our clinicians focus on clinical care, ensuring health truly happens here.
Key Responsibilities
Welcome patients, visitors, and staff in a friendly, professional, and compassionate manner
Support reception and front-of-house activity, including patient check-ins and check-outs
Assist patients with moving safely and comfortably around the hospital
Respond to enquiries, resolve issues, and signpost visitors appropriately
Handle and deliver patient belongings with care and respect
Keep reception areas, waiting rooms, and entrances clean, tidy, and presentable
Report maintenance, cleanliness, or safety issues promptly
Support access control and follow hospital security procedures
Assist during emergency situations as required
Complete basic administrative tasks such as filing, mail handling, and documentation support
Move equipment, stock, and supplies as requested
Manage waste safely from collection to authorised disposal points
Work closely with Front of House colleagues and wider hospital teams
Comply with hospital policies, confidentiality, health and safety, and equality standards
Undertake any other reasonable duties to support patient services
Key Skills / Qualifications:
Previous experience in a service role (healthcare experience is desirable but not essential)
Strong interpersonal and communication skills with a caring, empathetic approach
Professional, calm, and approachable manner
Excellent organisation and attention to detail
Ability to remain composed under pressure and manage competing priorities
Willingness to work collaboratively as part of a wider hospital team
Minimum GCSEs (or equivalent
Physically able to stand, walk, and move items as required within the role
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
Annual leave entitlement of 25 days + bank holidays increasing with length of service
In-house training for all staff
Company pension scheme
Interest free travel loan
Private healthcare (Eligible after 12m)
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Locations:
King Edwards VII HospitalAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
