Job Description:
Imaging Secretary
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On-Site
Circa. £32,000pa + Fantastic Benefits
How you'll help us make health happen.
As an Imaging Department Secretary at King Edward VII's Hospital, you'll play a vital role in ensuring our patients receive a smooth, efficient and compassionate experience from the moment they arrive. You'll be the first point of contact for patients, visitors and clinical teams-helping coordinate appointments, manage key information, and support the daily running of a busy Imaging Department.
Your warm, professional approach will help create a welcoming environment, while your organisational skills will contribute directly to delivering a high‑quality, patient‑centred service. This is an opportunity to be part of a respected hospital team where your work genuinely helps make health happen every day.
Key Responsibilities
Provide front‑of‑house support by welcoming patients, handling enquiries, and managing check‑ins with accuracy and care.
Manage imaging appointment bookings, phone queries, and data entry across hospital systems (RIS/PACS/HIS).
Maintain clear communication with consultants, GPs, ward teams and other departments to support smooth patient flow.
Ensure patients are fully informed about procedures, paperwork, delays, and any changes to their appointments.
Prepare daily schedules, notify radiologists of upcoming examinations, and support the department's operational organisation.
Maintain records, filing systems, and office supplies while ensuring confidentiality and data accuracy.
Assist with chaperoning and safe patient transfers when required.
Contribute to continuous service improvement and uphold a positive, professional working environment.
Key Skills / Qualifications:
Strong secretarial/administrative experience, ideally within healthcare.
Excellent communication, interpersonal and customer‑service skills.
High level of organisation, accuracy and attention to detail.
Confident using Microsoft Office
Ability to multitask, prioritise and work effectively under pressure.
Positive, professional attitude with the ability to work independently and within a team.
Flexible, adaptable, and willing to learn new IT systems and processes.
Knowledge of medical terminology with imaging background (desirable)
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
Annual leave entitlement of 25 days + bank holidays increasing with length of service
Free meal on shift
In-house training for all staff
Company pension scheme
Interest free travel loan
Private healthcare (Eligible after 12m)
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Locations:
King Edwards VII HospitalAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
