Job Description:
IT Support Engineer
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On-Site
Circa. £31,000pa + Fantastic Benefits
Advert Expires: - 30th March 2026
How you'll help us make health happen.
Join our dedicated IT team at King Edward VII's Hospital and play a vital role in supporting exceptional patient care.
As a 1st Line IT Support Engineer, you will be the first point of contact for all technical enquiries, helping clinical and non‑clinical staff stay connected, productive, and focused on delivering outstanding healthcare.
From troubleshooting devices and resolving login issues to setting up new users and supporting essential Microsoft 365 applications, you'll ensure staff receive timely, high‑quality assistance when they need it most.
Key Responsibilities
Act as the first point of contact for IT issues, delivering fast, friendly front‑line support across clinical and non‑clinical areas.
Log, triage, and resolve incidents efficiently, escalating when needed.
Troubleshoot devices, printers, telephony, and Microsoft 365 applications.
Support user access needs including logins, MFA, and account setup.
Assist with hardware deployment, basic network checks, and IT housekeeping.
Provide clear communication and excellent customer service at all times.
Key Skills / Qualifications:
Strong knowledge of Windows 11, desktop support, and Microsoft 365.
Confident troubleshooting hardware, peripherals, and common user issues.
Basic understanding of networking (TCP/IP, DHCP, DNS, Wi‑Fi).
Excellent communication and customer‑service skills.
Calm, patient, and professional under pressure.
Accurate ticket logging and strong attention to detail.
Proactive, team‑focused, and eager to learn new technical skills.
Reliable, flexible, and committed to high‑quality service delivery.
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being, as well as during your employment with us; looking after your meals, accommodation and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
Free restaurant quality food whilst on duty
Annual leave entitlement of 35 days inclusive of bank holidays increasing with length of service
In-house training for all staff
Company pension scheme
Interest free travel loan
£700 Referral scheme
Private healthcare
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Locations:
King Edwards VII HospitalAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
