Cromwell Hospital Pre-Assessment Admissions Officer

Job Description:

Pre-Assessment Admissions Officer

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) On-Site

Salary: £32,500 a year + Fantastic Benefits

Advert Expires: End of Tuesday 2nd June

Help us make health happen.

The Pre-operative Assessment Admissions Officer provides comprehensive administrative and coordination support to the POA department. The post holder is responsible for managing patient bookings, maintaining accurate and confidential records, and ensuring the efficient flow of information between patients, clinical teams, and administrative staff.

Working within a high-volume, fast-paced environment, the role requires effective communication, prioritisation, and organisational skills to support safe, timely, and high-quality patient care.

Key Responsibilities

Administrative Support

• Act as a central point of contact for all POA-related enquiries (internal and external).
• Provide high-quality administrative and secretarial support to the department.
• Coordinate maintenance and repair of office equipment.
• Monitor and order office supplies, liaising with Procurement as required.

Patient Booking and Coordination

• Schedule patients into appropriate pre-assessment clinics in line with clinical requirements.
• Liaise with clinical staff to coordinate patient pathways and appointment availability.
• Provide patients with clear, accurate information regarding appointments, procedures, and services.

Records and Documentation Management

• Maintain accurate, complete, and up-to-date patient records in accordance with hospital policies.
• Prepare patient documentation for clinical teams, ensuring all required information is available in advance.
• Ensure all clinical forms are up to date

Email and Workflow Management

• Monitor departmental inboxes and prioritise correspondence appropriately.
• Identify and escalate urgent or high-priority communications.
• Maintain oversight of daily worklists, ensuring all required actions are completed.

Reporting and Data Management

• Collect, input, and maintain accurate departmental statistics.
• Prepare reports as required to support operational and clinical oversight.
• Ensure data accuracy and completeness across all administrative systems.

Key Skills / Qualifications:

• Experience in an administrative or patient-facing role
• Experience managing high-volume workload; knowledge of admin systems; understanding of data protection
• Excellent organisational and time management skills, strong communication and interpersonal skills
• Professional, reliable, customer-focused, team player

Benefits

At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Interest free travel loan
• Private healthcare (Eligible after 12m)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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