Job Description:
Reservations Team Leader
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On-Site
Up to £38,000pa + Fantastic Benefits
How you'll help us make health happen.
As our Reservations Team Leader, you'll play a pivotal role in shaping a seamless and compassionate patient journey. You'll be the key link between consultants, wards, and our wider hospital teams-ensuring every booking, enquiry, and admission is handled with accuracy, professionalism, and empathy. By leading and inspiring the reservations team, you will help create a smooth, reassuring experience for every patient and support the hospital in delivering outstanding care every day.
Key Responsibilities
Lead, motivate, and support the Reservations Team while maintaining hospital policies and high service standards.
Hold regular team meetings, share best practice, and provide ongoing coaching and performance feedback.
Act as the key contact for consultants, secretaries, and third parties, managing all inpatient enquiries and bookings.
Coordinate closely with Ward Managers, nurses, and Pre-Admission teams to support bed management, pre-assessments, and admission scheduling.
Confirm room and theatre availability, prepare daily admissions/theatre lists, and ensure accurate information flow across departments.
Manage daily booking emails and enter all reservation data into Compucare in real time.
Deliver clear, professional communication across all channels while maintaining confidentiality and discretion.
Support hospital standards by adhering to Health & Safety, Security, Risk Management practices and completing ad‑hoc duties as required.
Key Skills / Qualifications:
Strong understanding of medical terminology.
Friendly, outgoing personality with the ability to communicate confidently and courteously with patients, staff, consultants, and external partners.
Proven experience delivering high-quality customer service.
Ability to convey information clearly and concisely.
Computer literate, with solid skills in Word, Excel, and booking systems.
Calm under pressure with a proactive, positive approach.
Ability to work methodically both independently and as part of a team.
Commitment to confidentiality, equality, and maintaining a safe working environment.
Benefits
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
Free meal from our staff restaurant whilst on duty
In-house training for all staff
Company pension scheme
Interest free travel loan
Private healthcare
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Locations:
King Edwards VII HospitalAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
