Cromwell Hospital Therapies Secretary

Job Description:

Therapies Secretary

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) On-Site

Including some potential weekends should the service expand

Salary: From £31,100 to £33,500 a year + Fantastic Benefits

Advert Expires: End of Tuesday June 2nd

How you'll help us make health happen.

You'll provide administrative and clinical support to Physiotherapists and Occupational Therapists working with in-patients and out-patients across wards, the therapy gym and the hydrotherapy pool. Under the direction of registered Therapists, the postholder will assist with delivery of therapy programmes and activities, support safe and efficient hydrotherapy sessions, and contribute to effective departmental administration and service improvement.

Key Responsibilities

Clinical and therapy support

• Assist Physiotherapists and Occupational Therapists in the provision of therapy, using skills and techniques independently once trained and assessed as competent.
• Follow individual treatment plans and seek guidance for any issues outside own competence.
• Support patient-related duties as directed/supervised by a Physiotherapist, for example: patient positioning; supervised mobility practice; exercise programmes; stairs practice.
• Assist Physiotherapists by conducting pre-operative introductions to the Physiotherapy service, where appropriate.
• Communicate effectively with Therapists, patients, relatives/carers and other staff in all matters relating to patient care, treatment and service delivery.

Hydrotherapy and poolside patient management

• Support Physiotherapists with the smooth running of hydrotherapy sessions, including preparation and close-down of the hydrotherapy area.
• Assist with safe transfer, positioning and observation of patients at poolside, in line with individual plans and departmental procedures.

Administration, documentation and service coordination

• Ensure all relevant paperwork and clinical/departmental documentation is completed accurately and in a timely manner, following local procedures.
• Carry out day-to-day tasks accurately and in an organised manner within specified timeframes, prioritising workload appropriately.
• Use hospital-based systems to register activity, make bookings and record billing accurately, resolving queries and escalating discrepancies in line with local procedures.

Equipment, stock and environment

• Keep the department clean and tidy and ensure equipment is cleaned and checked regularly, following the cleaning schedule.
• Maintain cleanliness of all physiotherapy equipment, including hydrotherapy plinths and gym plinths.

Health & Safety and Governance Responsibilities

• Observe the policies, procedures and standards of King Edward VII's Hospital together with all relevant statutory and professional obligations.
• Comply with departmental policies and procedures at all times, including infection prevention and control, manual handling and local lone-working/escalation procedures.

Digital, Excel and AI Skills

• Confident IT user with ability to produce accurate documents, data entry and communications using Microsoft Word and Outlook/Email.

Key Skills / Qualifications:

Experience and knowledge

• Previous experience in healthcare and knowledge/understanding of Therapy Services is desirable.
• Previous administration experience in any role.

Skills and attributes

• Excellent communication skills: able to communicate written, verbal and electronic information clearly, accurately and concisely.
• Professional, approachable and able to work to a high standard both independently and as part of a team
• Organised, reliable and able to work autonomously, being accountable for own actions within defined responsibilities.
• Good team working skills and being able to cooperate effectively

Benefits

At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Interest free travel loan
• Private healthcare (Eligible after 12m)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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