Job Description:

Centre General Manager
Location: London
Full time (37.5 hours)
Permanent

Competitive Salary

We make health happen

We're looking for a dynamic and experienced Centre General Manager to lead the launch and operational management of a brand-new outpatient and diagnostic centre in London. This is a rare opportunity to shape a centre from the ground up-overseeing everything from strategic planning and regulatory compliance to team leadership and service transformation.

You'll be responsible for delivering clinical and operational excellence, driving performance, and fostering a culture of innovation and continuous improvement. If you're a strategic thinker with a passion for healthcare leadership and a proven track record in managing complex services, we'd love to hear from you.

How you'll help us make health happen

• Lead the planning, development, and launch of a new outpatient and diagnostic centre.
• Oversee all operational, clinical, and financial aspects of the centre, ensuring high-quality, patient-centred care.
• Manage property and estates functions to maintain a world-class environment.
• Drive performance across all service lines, ensuring efficiency, profitability, and compliance with regulatory standards.
• Build and lead a high-performing team, fostering a culture of accountability, engagement, and continuous improvement.
• Act as the CQC Registered Manager, ensuring full compliance with all legal and governance requirements.
• Collaborate with consultants, clinical teams, and commercial partners to grow the service and enhance patient experience.
• Lead on business development, consultant engagement, and new service opportunities aligned with Bupa's Connected Care strategy.
• Use data and insights to inform strategic decisions, monitor KPIs, and deliver measurable improvements.
• Champion innovation and transformation, ensuring the centre remains agile and responsive to market needs.

Key Skills / Qualifications

• Educated to degree level (or equivalent) in a relevant field.
• Significant management experience in outpatient and/or diagnostic healthcare settings.
• Proven leadership in service transformation, financial performance, and team development.
• Strong understanding of private healthcare operations and regulatory frameworks (e.g. CQC, IR(ME)R).
• Excellent stakeholder engagement and relationship management skills.
• Commercially astute with experience in business planning and growth strategy.
• Desirable: Master's in Healthcare Management or MBA; clinical background or registration.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance-based bonus.
• Onsite gyms or local discounts where no onsite gym is available.
• Various other benefits and online discounts.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa." We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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