Job Description:
Barista
Luma Coffee Shop, Cromwell Hospital, London SW5 0TU
Permanent | Full Time - 40 hours
Shift Patterns - 5 out of 6 days, no Sundays
Salary - Up to £27,872
We Make Health Happen
At Cromwell Hospital, part of Bupa, we believe exceptional service plays a vital role in creating outstanding experiences for our patients, visitors and colleagues. Our Retail & Hospitality team is dedicated to delivering high standards of service, quality and care, helping to create a welcoming environment for everyone who walks through our doors.
We're looking for an enthusiastic and customer-focused Barista to join our team at Luma Caffe. This is an exciting opportunity for someone who is passionate about coffee, hospitality and delivering a five-star customer experience in a premium healthcare environment. The role is based on the duties and requirements outlined within the Barista Job Description.
How You'll Help Us Make Health Happen
As a Barista, you'll be responsible for preparing and serving high-quality beverages and light food items while ensuring every customer receives an exceptional experience. Working as part of the Retail & Hospitality team, you'll help maintain the welcoming atmosphere and operational excellence that Cromwell Hospital is known for.
You will:
Prepare and serve high-quality coffee, beverages and light food items to brand standards.
Deliver a friendly, professional and personalised customer experience.
Create a warm and welcoming environment for patients, visitors and colleagues.
Take ownership of customer requests and resolve issues efficiently.
Demonstrate strong product knowledge and confidently recommend food and beverage options.
Support promotional activities and identify opportunities to enhance customer choice through upselling.
Operate coffee machines and equipment safely and effectively.
Maintain exceptional cleanliness and presentation standards across front and back-of-house areas.
Monitor and replenish stock to ensure smooth daily operations.
Follow all food safety, allergen, hygiene and health & safety procedures.
Work collaboratively with colleagues to support efficient and effective service delivery.
Key Skills / Qualifications
Essential
Previous Barista experience or coffee training.
Experience delivering exceptional customer service within a busy environment.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced setting.
Excellent attention to detail and presentation standards.
Ability to work independently and as part of a team.
Flexible approach to working shifts, weekends and holidays where required.
Desirable
Knowledge of coffee preparation techniques and equipment.
Food Safety Level 2 qualification, or willingness to obtain.
Experience working in a premium hospitality or healthcare environment.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
Bupa health insurance as a benefit in kind.
An enhanced pension plan and life insurance.
Support with travel costs via a season ticket loan or cycle2work.
Discounted access to online gym sessions through Gympass.
Various family friendly benefits.
Free onsite massages as a recognition for your hard work.
Opportunity to participate in our annual awards ceremony.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Property & FacilitiesLocations:
Cromwell Hospital LondonAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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