Administration Clinical Scheduling Coordinator

Job Description:

Clinical Scheduling Coordinator

Cromwell Hospital, London, SW5 0TU

Permanent | Full Time | 37.5 hours per week

Competitive Salary + Fantastic Benefits

We Make Health Happen

At Bupa, we're passionate about helping people live longer, healthier, happier lives and making a better world. As a Clinical Scheduling Coordinator at Cromwell Hospital, you'll play a vital role in ensuring patients receive seamless, safe and timely access to treatment.

How You'll Help Us Make Health Happen

As the Clinical Scheduling Coordinator, you'll provide expert coordination and oversight of Theatre and Angio scheduling activities, ensuring that all bookings are clinically appropriate, operationally efficient and delivered to the highest standards.

You will:

• Coordinate and oversee Theatre and Angio scheduling activities across the hospital.
• Review and assess booking requests, ensuring all requirements are met prior to scheduling.
• Support the allocation, optimisation and utilisation of theatre and procedure slots.
• Coordinate urgent and short-notice cases, ensuring timely communication with all stakeholders.
• Act as a key escalation point for complex scheduling queries and operational issues.
• Liaise closely with consultants, consultant PAs, practice managers, theatre teams and clinical support services.
• Coordinate requirements including anaesthetists, perfusionists, radiology support, specialist equipment and theatre resources.
• Lead and contribute to capacity reviews, utilisation monitoring and forward planning activities.
• Support service improvements, scheduling process enhancements and digital transformation initiatives.
• Contribute to performance monitoring, governance activities and revenue optimisation through effective scheduling practices.

Key Skills / Qualifications

Essential

• Registered Nurse (Adult), Operating Department Practitioner (ODP) or equivalent healthcare professional qualification.
• Current registration with the NMC, HCPC or relevant professional body.
• Experience working within a healthcare, hospital or clinical environment.
• Experience coordinating complex bookings, patient pathways or multi-stakeholder administrative processes.
• Strong stakeholder management skills with the ability to build relationships with consultants, clinical teams and operational colleagues.
• Excellent communication, organisation and problem-solving skills.
• Ability to manage competing priorities and work effectively under pressure.
• Strong IT skills, including Microsoft Office applications.
• Sound understanding of confidentiality, data quality and information governance.

Desirable

• Experience within Theatre, Cath Lab, Angio or procedural scheduling environments.
• Experience using Compucare or a similar patient administration system.
• Knowledge of utilisation management, capacity planning and service improvement methodologies.
• Understanding of theatre pathways, anaesthetic requirements and radiology support processes.
• Experience supporting digital transformation or operational improvement projects.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family-friendly benefits available.

You'll also receive:

• 25 days annual leave, increasing with service, with the option to buy or sell leave
• Bupa health insurance as a benefit in kind
• Enhanced pension and life insurance
• Free health assessments
• Wagestream - access your earned wages before payday
• Retail discounts and cashback through My Bupa Extras
• Support for career development and internal progression opportunities

Why Bupa?

Cromwell Hospital is part of Bupa, a global healthcare organisation dedicated to helping people live longer, healthier and happier lives. We champion diversity, inclusion and wellbeing, ensuring every colleague feels valued, respected and able to thrive.

As a Disability Confident employer, we're committed to creating an inclusive workplace and making reasonable adjustments throughout the recruitment process where required.

Be you at Bupa. We positively welcome applications from all backgrounds and experiences and are committed to representing the communities we serve.

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