Job Description:
Credit Control team Leader (B2B)
Cromwell Hospital (High Street Kensington, W8 5ED)
Permanent
Full time (37.5 hours)
Hybrid (up to 3 days per week in the office)
Salary from £39,500 to £47,700 per annum
Advert closes Friday 2nd October 2026
We make health happen
At Bupa, we're here to help people live longer, healthier, happier lives and make a better world. With no shareholders, we can focus on what matters most: our customers, our patients and our people.
We're looking for a Credit Control Team Leader to join the Finance team at Cromwell Hospital. This is an exciting opportunity to lead a high-performing credit control function, supporting the financial sustainability of one of Bupa's flagship healthcare facilities.
As a Credit Control Team Leader, you'll provide leadership across key debtor portfolios including insurers, corporate customers, international clients and NHS-related balances. You'll help drive effective cash collection, improve processes and controls, and ensure the team is focused on areas of greatest financial opportunity and risk.
This role combines people leadership, stakeholder management and operational excellence, offering the opportunity to influence outcomes across Finance, Commercial Finance and operational teams while supporting exceptional patient and customer experiences.
How you'll help us make health happen
Lead the B2B credit control function, defining collection strategies and priorities across multiple portfolios.
Monitor portfolio performance across Cromwell Hospital, London Medical and Canary Wharf operations, ensuring effective debt management and cash collection.
Manage insurer and company related debt portfolios, ensuring high-risk balances are identified and escalated appropriately.
Lead, coach and develop a team of credit control professionals through regular performance reviews, objective setting and development support.
Establish and monitor KPIs relating to collections performance, productivity and service delivery by controller
Act as an escalation point for complex account disputes, complaints and credit control issues.
Analyse aged debt trends, insurance shortfalls and portfolio risks, providing recommendations to senior stakeholders.
Build strong relationships with Finance, Commercial Finance, operational teams and external payors to resolve issues efficiently and improve outcomes.
Drive continuous improvement initiatives, including process simplification, automation and control enhancements.
Ensure compliance with governance, documentation and data management requirements
Key Skills/Qualifications needed for this role
We're looking for someone who can combine strong financial and operational expertise with outstanding leadership skills.
Significant experience in credit control leadership within healthcare, insurance, finance operations or a complex B2B environment is essential
Experience leading and developing teams to achieve challenging performance targets is required
Previous experience within private healthcare or insurance would be advantageous specifically the aged debt process and insurer shortfall resolution.
Strong analytical skills with the ability to assess financial risk, identify trends and make informed decisions.
Experience managing escalations, complaints, complex account disputes and aged debt portfolios.
Excellent stakeholder management and influencing skills.
Strong reporting and data analysis capabilities, including intermediate Excel skills e.g sumif, vlookups, PIVOT tables
Experience delivering process improvement, automation and operational efficiency initiatives.
A strong understanding of governance, controls and finance operations processes.
Excellent communication skills with the ability to present information clearly and concisely to senior stakeholders as well as patients and hospital consultants
Demonstrable experience using Compucare is desirable but not essential.
**A CICM (Chartered Institute of Credit Management) qualification would be highly desirable.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday per year, pro rata to your contract.
Access to a range of services to support your physical and mental wellbeing
Access to our confidential employee assistance programme
Workplace pension
Online discounts covering your everyday shopping, entertainment, eating out and more.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format please email: careers@bupa.com
Time Type:
Full timeJob Area:
Finance & AccountingLocations:
Cromwell HSKAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Rhitik joined our Actuarial team for his placement year in 2020 and will be returning in 2022 as part of our Graduate programme. We caught up with him at the end of his Placement year to find out how he got on, and why he chose to stay with Bupa once he’s completed his studies.
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