Job Description:
Clinic Coordinator - Bank
Cromwell Hospital, London SW5 0TU
Shifts between Monday - Sunday 08:00-20:00
(Weekend availability required)
Competitive Rates
We Make Health Happen
At Cromwell Hospital, part of Bupa, we're dedicated to delivering exceptional care and outstanding experiences for every patient who walks through our doors. As a Clinic Coordinator, you'll play a vital role in ensuring our outpatient services run smoothly while providing a warm, professional, and welcoming experience for patients, consultants, and visitors.
This is a fantastic opportunity for a customer-focused individual who thrives in a fast-paced healthcare environment and is passionate about delivering excellent service.
How You'll Help Us Make Health Happen
Reporting to the Admin & Patient Experience Manager, you'll be responsible for supporting the day-to-day administration and patient journey within our outpatient clinics.
You'll:
Meet and greet patients and visitors, providing a professional and welcoming service
Manage patient registrations and maintain accurate patient records
Book appointments, follow-up consultations, and diagnostic tests
Process payments and maintain accurate financial records
Respond to patient enquiries and resolve issues promptly and professionally
Support clinic operations through effective administration and scheduling
Assist with obtaining and uploading patient results and documentation
Handle telephone enquiries and direct calls appropriately
Ensure compliance with hospital policies, procedures, and confidentiality requirements
Contribute to delivering an outstanding patient experience aligned to Bupa values
Key Skills / Qualifications
Essential
Previous experience in a customer service, reception, administration, or patient-facing role
Strong organisational and administrative skills
Excellent communication and interpersonal skills
Ability to work effectively in a busy environment
Strong attention to detail and accuracy
Experience handling confidential information
Competent IT and data entry skills
Flexible approach to working hours, including weekends
Desirable
Experience working within a healthcare, hospital, or clinical environment
Knowledge of patient administration systems
Experience managing payments and financial transactions
Customer service-related qualifications or training
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family-friendly benefits to help you balance your work and home life.
As a Bupa employee you'll also enjoy:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
Bupa health insurance as a benefit in kind
Enhanced pension plans
Life Insurance
Various other benefits and online discounts
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose, helping people live longer, healthier, happier lives and making a better world.
We encourage all our people to ”Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We are committed to making reasonable adjustments as part of our recruitment process.
Time Type:
Full timeJob Area:
AdministrationLocations:
Cromwell Hospital LondonAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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