Job Description:
Patient Dining Manager
Cromwell Hospital, London
Full Time | Permanent (40 hours per week)
Salary: £40,000 per annum
We Make Health Happen
At Cromwell Hospital, we are committed to delivering world-class care, expertly tailored to every patient. As part of Bupa, we believe that exceptional healthcare extends beyond clinical excellence and into every interaction a patient experience during their stay.
We're looking for a passionate and experienced Patient Dining Manager to lead our luxury patient dining service, ensuring every patient receives a personalised, five-star dining experience from admission through to discharge. This is a unique opportunity to combine outstanding hospitality leadership with patient-focused care in one of London's leading private hospitals.
How You'll Help Us Make Health Happen
As Patient Dining Manager, you will take ownership of the end-to-end patient dining experience, leading a high-performing team to deliver exceptional service standards while ensuring operational excellence, compliance and patient satisfaction.
You will:
Lead and inspire the Patient Dining team to deliver a luxury five-star dining experience.
Ensure the highest standards of food presentation, service delivery, accuracy and patient satisfaction.
Conduct regular patient rounds, building relationships and understanding individual preferences and dietary requirements.
Work closely with clinical and nursing teams to safely deliver therapeutic, allergen-sensitive and culturally appropriate dining experiences.
Lead VIP patient dining services, ensuring excellence, discretion and personalised service.
Monitor service performance through KPIs, audits and patient feedback, driving continuous improvement initiatives.
Manage service recovery, complaints and feedback processes to deliver positive outcomes.
Oversee staffing, rota planning, inductions, training and team development.
Maintain compliance with food safety, health and safety, infection prevention and data protection requirements.
Support financial performance through effective rota management, cost control, stock management and waste reduction initiatives.
Key Skills / Qualifications
Essential
Proven experience leading a patient dining, hospitality or premium foodservice operation.
Demonstrable commitment to delivering exceptional customer service and five-star standards.
A relevant management qualification
Food Safety Level 3 qualification or equivalent.
Experience managing, coaching and developing teams.
Strong understanding of food safety, hygiene and allergen management.
Excellent stakeholder management skills, with the ability to work collaboratively with clinical and operational teams.
Experience managing complaints, service recovery and customer feedback.
Ability to analyse performance data, KPIs and audit findings to drive continuous improvement.
Strong organisational skills and attention to detail.
Good IT skills, including Microsoft Office and service management systems.
Flexible approach to supporting operational requirements and VIP service delivery.
Desirable
Experience within private healthcare, luxury hospitality or five-star hotel environments.
Previous responsibility for VIP or high-profile client service delivery.
Knowledge of therapeutic diets and IDDSI requirements.
Experience using Datix or equivalent incident and feedback reporting systems.
Experience supporting recruitment, rota planning and budget management.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family-friendly benefits available.
As well as a competitive salary and pension, you'll enjoy a range of benefits including:
Payment of professional registration fees
Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell
Enhanced pension and life insurance
Support with travel costs via a season ticket loan or cycle to work scheme
Access to healthcare benefits and health assessments
Discounts at gyms and fitness facilities across the UK
Access to our Employee Assistance Programme and wellbeing resources
Access to discounts at a wide range of retailers and services
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to ”Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them
Time Type:
Full timeJob Area:
Property & FacilitiesLocations:
Cromwell Hospital LondonAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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