Job Description:

Bank Clinical Governance Lead

Primary location: Cromwell Hospital, 164-178 Cromwell Rd, London SW5 0TU

Visibility also required at London Medical, London W1U 5HJ and Basinghall Clinic, London EC2V 5BQ

Hourly rate: £40.00 per hour (Monday- Friday)

Joining Bupa, you'll benefit from access to our state-of-the-art Clinical training facility, a centre for connected learning, care and careers. Bupa Campus is a vibrant learning initiative that brings all our people together in virtual and physical spaces across the Bupa globe to share, connect and learn in fun, creative and innovative ways.

About Cromwell Hospital

Cromwell Hospital is an internationally renowned private hospital located in the Kensington area of London. We offer treatment for both adults and children and provide world-class care to our patients.

We make health happen

As a Bank Clinical Governance Lead you will provide proactive, high-quality governance leadership and support to hospital senior leaders, and support the Director of Governance and Risk to implement the first line of defence assurance framework in Cromwell Hospital.

The role champions digital adoption and process efficiency, leveraging tools like Microsoft 365 and Copilot, Datix, SAI365 and QPulse to streamline workflows and enhance productivity.

As a Bank Clinical Governance Lead you will maintain a visible, professional presence across Cromwell and London Diagnostic sites. You shall support audit and assurance activity, specifically supporting sites to implement the hospital quality review program, and prepare Cromwell Hospital for CQC inspection.

How you'll help us make health happen:

• Provide high-quality, up-to-date secondary care governance support to governance team members.

• Review meeting packs for IGC and RCC.

• Assess complaint response letters.

• Complete stage 1 and 2 complaint investigations.

• Lead and co-ordinate market unit and group internal audits across Cromwell.

• Support with incident investigations and line management of the governance team.

• Manage communications and correspondence with discretion, good judgement and efficiency.

• Build strong relationships across departments and external partners to ensure alignment and smooth information flow.

• Support local governance teams with Datix, SAI360 and QPulse.

• Prepare reports for The Executive Team to monitor site progress with implementation of action plans.

• Provide clinical expertise for incident reports and complaint responses.

• Coaching and mentoring for junior members of the governance team in the Cromwell.

Key Skills / Qualifications needed for this role:

• Registered General Nurse with a valid NMC PIN.

• 10 plus years of recent experience as a Registered Nurse within a secondary care environment.

• Minimum 2 years in a senior leadership role, providing strategic direction and operational oversight.

• Strong governance expertise, ensuring compliance with clinical standards, regulatory requirements, and organizational policies.

• Proven experience in complex acute care settings.

• Ability to work independently with minimal supervision, consistently delivering high standards of care and service.

• Advanced digital proficiency, including Microsoft 365 (Teams, SharePoint, PowerPoint, Excel), and confident in adopting new technologies.

• Comfortable using and learning AI tools and automation platforms to enhance efficiency.

• Highly organised, with meticulous attention to detail and the ability to manage multiple priorities effectively.

• Professional, discreet, and resilient working under pressure.

• Flexible and adaptable, balancing hybrid working with regular on-site presence across London hospitals and diagnostic facilities.

• Excellent communication, relationship-building and influencing skills across multidisciplinary teams.

Why Bupa?

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Access to Bupa Campus Clinical Training Academy to support career development

• Annual leave accrual paid every time you work.

• Subsidised staff canteen and coffee shop led by expert caterers.

• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices.

Diversity and Inclusion

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer.

This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in alternative format, please

email careers@bupa.com

For more information about the role please contact sara.sutcliffe@bupa.com

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately'.

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