Job Description:
Diagnostics Service Manager
Onsite role Cromwell Hospital, Kensington, SW5 0TU (with responsibility across additional London sites)
Full time (37.5 hours)
Permanent
Competitive Salary
We make health happen
As Diagnostics Service Manager, you'll lead and manage the daily operations of our Lung, Sleep, Audiology, and Neurophysiology Centres at Cromwell Hospital. You'll also provide dotted line management for Physiologists across additional outpatient and diagnostic sites in London.
This is a senior role at the heart of our rapidly expanding diagnostic services, where you'll drive service growth, quality improvement, and people development.
How you'll help us make health happen
Provide visible leadership across multiple diagnostic specialties, embedding a culture of accountability and continuous improvement.
Oversee clinical and operational performance, ensuring compliance with quality standards and governance frameworks.
Take responsibility for financial performance, including budget planning, cost control, and identifying revenue opportunities.
Lead and develop a high-performing team, driving engagement, training, and succession planning.
Deliver robust Quality Assurance plans, covering equipment, protocols, and infection control.
Champion customer experience and consultant engagement, ensuring world-class care delivery.
Drive service development and innovation, supporting research, audits, and new projects to enhance growth and recognition.
Key Skills / Qualifications
Essential:
BSc Degree in Clinical Physiology / Healthcare Science
Current ILS certification and RCCP registration
High-level technical and operational knowledge in at least one specialty: respiratory, sleep, or neurophysiology
Significant experience in leading and managing teams within healthcare diagnostics
Experience in service planning, budget management, and quality improvement
Strong commercial acumen and ability to manage cost centre budgets
Desirable:
ARTP membership or HCPC registration
Pg/MSc in a related area
Previous leadership experience within independent healthcare
Business development experience
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Payment of professional registration fees
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Clinical ServicesLocations:
Cromwell Hospital LondonAt Cromwell Hospital, we have a great team of determined and loyal health care professionals. We’re continually investing in the world’s most advanced diagnostic and treatment technologies. That's why patients choose to come to us from across the UK, and more than 100 other countries around the world.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Supporting people, first-hand, is an incredibly rewarding role. Here, Sarah Edwards, one of our Counsellors, shares what a typical day looks like and what she experiences as a Bupa employee.
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