Job Description:

Pathway Manager
High Street Kensington Office, London W8 5ED (occasional travel to Cromwell hospital)

Permanent

Hybrid working available, once training is complete.

Monday- Friday 9-5

Full Time - 37.5 hrs a week

£47,600

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

How you'll help us make health happen:

As the pathway manager you will manage pathways for Bupa insurance customers as well as lead and be responsible for the daily management and high-quality provision of all services by the pathway delivery team. You will take operational and clinical accountability for the service delivered by the team and drive a culture of continuous improvement by reviewing demand, understanding customer's needs and working with senior operational leads to deliver process improvements.

You will provide operational and strategic business planning and leadership to support the development and growth of the newly formed Connected Care division at Cromwell Hospital and Outpatient centres. This role will oversee a centralised clinical and non-clinical team to support the operational, clinical and commercial activity associated with specialist care pathways. You will work closely with operational leads responsible for the delivery of pathways, fostering a collaborative approach to support delivery of pathway KPIs.

• A key stakeholder in the development of new pathways and the implementation of existing pathways in new locations.
• Provide strong visible leadership across their immediate team and work collaboratively with those involved in delivery of specialist care pathways.
• Drive employee engagement and Customer/Patient Recommendation/Satisfaction across the services.
• Responsible for ensuring the triage team including co-ordinators and clinical staff work within the regulatory compliance framework, including CQC directives.
• Maintain standards of governance, quality, safety and care across the service.
• Ability to liaise and engage positively with all stakeholders, including Bupa Insurance colleagues, Bupa Clinics, Consultants and referrers.
• Develop and maintain strong relationships across Bupa Health Services Business Unit, supporting a seamless patient journey and Bupa Health Services strategy to deliver exceptional patient experience and connected care.
• Develop and maintain strong relationships with key stakeholders across Bupa Insurance, ensuring we meet and exceed agreed SLAs.
• Play a lead role in service delivery by the Connected care team ensuring consistent performance in line with KPIs.
• Work closely with the Business Development team to support the business plan which will deliver growth and profit generation across all pathways, supporting the strategy of the Hospital.
• Own and maintain key performance measures for the services and demonstrate delivery of ambitious targets to continually improve performance.
• Create strategies and execute them to continually drive improvements across all core performance indicators.

Key Skills / Qualifications needed for this role:

• Private hospital experience
• Clinical service and clinical staff management
• Demonstrate success in delivering change and performance with and through management and clinical teams.
• To analyse complex problems and to develop practical and workable solutions to address them.
• Manage and deliver to deadlines and within resources.
• Collaborate constructively with internal and external partners to create the conditions for successful partnership working.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Enhanced pension and life insurance
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions
• Annual Health Services Bonus Scheme
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate.
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels
• Support for carers

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

If you would like more information on the role, please contact michael.green@bupa.com

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