Job Description:

Patient Coordinator

Cromwell Hospital, London - SW5 0TU

Permanent

£30,407.90 plus fantastic benefits

Full-time - 37.5 hours (working 5 shifts between the hours of 7am to 8:30pm Monday to Friday and 8am to 2pm every fourth Saturday)

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives.

This is an important support role in the Outpatient Department at the Cromwell Hospital, you'll play a key part in delivering exceptional standards of customer service and patient care. You'll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.

Role Overview

As Patient Coordinator, you will be under the general guidance of the Front of House Supervisors & Manager, and will be responsible for all activities on any Reception Desk in the outpatient department of the hospital. You will provide a link between Hospital, Patients, Consultants and other users and act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital's Service Vision which is "Every Patient is a VIP".

You'll help us make health happen by:

• Work across all reception areas of Outpatients, including Main Reception, and be "the face of the hospital" for patient and visitors arriving in the department
• Ensure that all staff and patients are fully aware of hospital charges, processing payments and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures
• Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently
• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required
• Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks.
• Liaise regularly with the Front of House Manager and supervisory staff to review and implement procedures to improve the efficiency and effectiveness of the Reception Service
• Provision of advice to guide patients toward the most appropriate consultation appointment, nursing or medical department

Key Skills / Qualifications needed for this role:

• Prior experience working in a similar customer facing Front of House role - preferably in the private healthcare sector
• Previous finance experience including invoicing, billings and processing receipts
• AMSPAR or equivalent Medical Secretarial qualification - desirable
• Good level of IT skills and proficiency using MS Office
• Strong organisational skills and attention to detail
• Proven experience of delivering face to face customer services to an exceptionally high standard from the private healthcare, high end retail or 5* luxury hotel sector
• Good communication skills including good written and spoken English
• Have a natural ability to empathise with patients and demonstrate genuine care

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all of our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

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