Job Description:

Therapy Admin Team Coordinator

Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU

Full time - 37.5 hours a week

Permanent

Salary: £35,964 a year + fantastic Bupa Benefits

We make health happen

We are seeking an enthusiastic & experienced individual to join our team at Cromwell Hospital as a Therapy Admin Team Coordinator, playing a key role in ensuring all customers and visitors to the Therapy department receive a world class experience.

Here you'll be welcomed.

We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Duties & Responsibilities

• Ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• Employ effective communication in all interactions with patients, clients and colleagues.
• Ensure clients are aware of charges/UTA/DNA policies.
• Deal with all direct and indirect enquiries in a professional, welcoming and helpful manner
• Receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• Solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.

Key Skills & Experience needed for this role

• Experience of having worked in a hospital or other clinical setting.
• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to show initiative in setting up systems and procedures to increase departmental efficiency.
• Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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