Job Description:

Receptionist and Administrator

Bupa Bristol Clinic BS1 3LG

Full time – 40 hours per week

Competitive Salary

Weekdays, weekends, and evenings required between 07:00am - 19:30hrs.  

We make health happen.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Role Overview

You will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.

You'll help us make health happen by:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening, and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactive in maintaining a well-presented reception and waiting areas.
• Ensure all customers have the correct paperwork to support their visit – appointment packs clinical file preparation and consent forms.
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled.
• Process of payments, invoices, added charges and credit notes upon customer departure.
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre.)
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes as per Bupa policy.

Key Skills / Qualifications needed for this role:

• Administrative experience in a healthcare environment
• Customer service experience and highly customer focussed
• PC literate – proficient in MS Office packages
• Ability to prioritise workload and ability to separate the urgent from the important
• Excellent interpersonal, written and verbal communication skills
• Excellent organisation and time management skills
• Good attention to details
• Excellent team working skills and able to work collaboratively
• Pro-active and a willingness to learn
• Knowledge of Medical Terminology (desirable)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

If you are interested in applying and want to find out more information about the role please contact Sara Sutcliffe or email sara.sutcliffe@bupa.com

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