Job Description:

Administrator / Receptionist

Bupa, West End Health and Dental Centre, London, W1W 8HR

Permanent, Part Time, 16 hours per week - Saturday shifts also available

Salary range £29,300 pro rata + fantastic benefits

Closing Date: Wednesday 1st October

We make health happen

We're looking for Administrator / Receptionist to join our team at our West End clinic right in the heart of London. As a Receptionist, you'll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you're an experienced Front of House Administrator with a strong focus and drive for world class customer service, then we're keen to hear from you.

As an Administrator/Receptionist you'll be the face of Bupa, and you'll play a key role in making our customers visit to the Centre that bit more comfortable. It's not all front of house though, you'll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you'll be able to leave at the end of the day knowing you've made a difference to each and every one of our customers.

You'll help us make health happen by:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible

• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients
• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes
• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes
• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required

Key Skills / Qualifications needed for this role:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist
• Experience working as a dental receptionist would be preferred, but not essential
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you'll be doing a lot of administration, so you'll need to have solid computing skills and an understanding of the various Microsoft office packages

Why Bupa?:

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

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