Job Description:
Administrator
Chester, CH4 9FB
Permanent
Salary - £26,800 + excellent benefits
Full time 40 hours a week
Shifts (7am - 3.30pm, 8.30am - 5pm, 9.30 - 6pm flexible, the occasional Saturday in the future)
Onsite
We make health happen.
Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
As a Bupa Clinics Administrator you'll play a vital role in ensuring smooth operations within the clinic. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances.
Our Bupa Health Centre Chester offers a range of services to include:
Health Assessment Clinics
MSK
Mammography
GP
Physiotherapy
You'll help us make health happen by:
Working on reception, greeting customers and helping make their appointment run as smoothly as possible, in a friendly and welcoming manner.
Supporting our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients.
Performing day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes.
Liaising with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes.
Ensuring our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required.
Key Skills / Qualifications needed for this role:
Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a receptionist.
Experience working as a receptionist would be preferred, but not essential.
Brilliant interpersonal and communication skills, ability to build rapport quickly and put people at ease.
Great time management and flexibility, you'll need to be able to switch tasks and support where needed throughout your shift.
Excellent attention to detail and understanding of the various Microsoft Office packages.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual Health Services Bonus Scheme
Support with travel costs via a season ticket loan or cycle2work
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Time Type:
Full timeJob Area:
AdministrationLocations:
Clinic - Chester
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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