Administration Admin Team Leader

Job Description:

Administration Team Leader

East London, E14 5NT

Permanent, Full time (40 hours)

Mon-Fri with occasional Saturday work

Salary from £38,200

We make health happen

The Canary Wharf Centre at 50 Bank Street is a purpose-built Specialist Diagnostics & Dental Centre opening in May 2026. It will feature state-of-the-art diagnostic facilities, including GP appointments, health assessments, Musculoskeletal services, MRI and CT scanning, X-ray and mammography, enabling high-quality care in a modern environment designed to support clinical excellence.

The post holder will be responsible for the management of administrative operations within primary care at Canary Wharf. They will have responsibility for the provision of world class customer service delivered throughout the patient pathway from booking, arrival and reception to the completion of the patient journey including administration related to results.

The role of Administration Team Leader plays a pivotal role in ensuring the smooth and efficient operation of administrative functions. This position is crucial for maintaining high standards of organisation and productivity within the team. The Administration Team Leader is responsible for overseeing daily administrative tasks, providing guidance and support to team members, and ensuring that all processes are executed accurately and timely. By fostering a collaborative and supportive work environment, this role significantly contributes to the overall success and efficiency of Bupa's operations, ultimately enhancing the quality of service provided to clients and patients.

How you'll help us make health happen

• To lead the Canary Wharf dedicated secondary care administration team, ensuring an efficient and high-quality service to patients and Consultants.

• Proactively manage administrative issues related to customer experience and team operations.
• Ensure staff are aware of customer service standards through induction, training, and meetings.
• Support customer service skill development via appraisals and coaching.
• Act as the Centre Complaints Handler, addressing customer complaints promptly with the help of relevant managers.
• Manage the customer journey before, during, and after appointments to ensure a seamless experience.
• Coordinate onward customer journeys for external referrals.
• Champion customer satisfaction using feedback and observations to drive service improvements.
• Share best practices within the admin team and across the ATL network.

Key Skills / Qualifications needed for this role:

• Proficient in MS Office packages.
• Strong customer service skills and highly customer focused.
• Ability to prioritise workload and distinguish urgent tasks from important ones.
• Excellent interpersonal, written, and verbal communication skills.
• Exceptional organisation and time management abilities.
• Leadership and people management skills.

Desirable:

• Administrative experience in a healthcare environment.
• Experience in data interpretation with the ability to identify improvement actions.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications.

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