Job Description:

Vacancy : Administrator

Location: Basinghall Clinic, London EC2V 5BQ

Contract: Permanent

Salary : upto £27,650 per annum, plus benefits 

Days / Hours : Full time 40 hours a week

Shifts are Monday to Saturday with various shift patterns (7:15am – 4pm, 9:20am – 6:05pm and 11:20am to 8:05pm)

Vacancies: 2

Close Date For Applications: Wednesday 12th March 2025

Interviews : Thursday 20th & Friday 21st March 2025

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

About the Basinghall Clinic

Located in the heart of the City of London, the Basinghall Clinic is led by highly specialist and experienced consultants to include; Dermatology, Orthopaedics, Osteopathy, Musculoskeletal and Cardiology, Radiology, MRI, Mammography, Private GP Services amongst others. Our services and treatments are available to everyone – not just those with health insurance.

We are open to our customers Mondays 7:30am-20:00pm and Tuesday-Saturday 7:30am -18:00pm

You'll help us make health happen by:

We are recruiting for reliable administrators with exceptional customer services skills and an approachable professional manor to join our team at the Basingahll Clinic. You will show flexibility (working front and back office), as well as working early and late shifts (including 1 in 4 Saturday shifts)

You will ensure that reception and administrative activities in the clinic is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include;

• Undertake duties in accordance with departmental policies and procedures

• To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.

• Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital's Service Vision “Every Patient is a VIP”.

• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.

• Provide efficient and effective administrative support during our user's clinics or tests, or procedures.

• Deal with letters of guarantee and liaise with insurance companies and Embassies as required.

• Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner

• Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.

• Implement manual procedures during computer downtime and transfer information when system is reinstated.

• Make follow-up bookings for patient after the appointment.

• Assist patient with booking further tests or consultations

Key Skills / Qualifications needed for this role:

• Administration experience

• Proven experience of delivering customer services to an exceptionally high standard

• Good communication and strong interpersonal skills.

• Excellent telephone manner

• Excellent organisational skills and attention to detail.

• Able to work on own initiative, prioritise work and meet deadlines.

• Good timekeeping but prepared to be flexible.

• Ability to work under pressure and remain calm.

• Natural ability to empathise with patients and demonstrate a genuine care.

Close Date For Applications: Wednesday 12th March 2025

Interviews : Thursday 20th & Friday 21st March 2025

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual Health Services Bonus Scheme

• Support with travel costs via a season ticket loan or cycle2work

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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