Job Description:
Regional Service Operations Manager
Location: Home‑based with regular site visits. Travel to Bupa sites will be required (approximately one visit per month), overseeing around 10 Mindplace sites.
We are recruiting for two Regional Service Operations Manager roles - one covering the North and one covering the South.
The North role will be based at Bupa Place, Salford Quays, Manchester, M50 3SP
The South role will be based at Angel Court, Bank, London, EC2R 7HJ
Contract: Permanent, Full‑time (37.5 hours per week)
Salary: Competitive (dependent on experience) plus excellent benefits
Closing date: Monday, 11 May 2026
Please note: this vacancy may close earlier than the stated deadline if we receive a high volume of applications.
About Bupa
At Bupa, our purpose is simple yet powerful: helping people live longer, healthier, happier lives and making a better world.
As we have no shareholders, every pound of profit is reinvested into improving healthcare for today and tomorrow. We are on an exciting journey to transform healthcare delivery, enhance digital clinical services, and strengthen our clinical community across the UK.
The Opportunity
We're looking for two inspiring and incredible Regional Service Operations Managers Accountable for leading and managing a range of service activities to ensure performance is optimised and clinical governance process are adhered to. The role holder will be accountable for driving and improving operational performance and efficiency across multiple service lines, whilst ensuring consistent levels of performance and standards are achieved.
The role holder will take accountability for the service line growth, quality improvement and people management. Driving a culture of continuous improvement by reviewing demand, understanding customer needs and delivering process improvements. They will support multiple locations and will need to travel.
What You'll Be Doing
Operational & Commercial Leadership
Strong ability to lead and manage complex healthcare or service-based operations
Commercial acumen with experience managing SLAs, KPIs, capacity and performance targets
Data-driven decision-making to optimise service delivery and customer outcomes
Proven experience in continuous improvement and change leadership
People Management & Leadership
Demonstrated capability in creating a high-performance, coaching-led culture
Experience managing multidisciplinary operational and clinical teams
Skilled in performance management, development planning, succession and talent management
Ability to drive engagement using employee feedback and NPS insights
Quality, Governance & Risk Management
In-depth understanding of regulatory, legal and statutory obligations (e.g. Health & Safety, CQC, Data Protection, employment legislation)
Strong clinical governance awareness and ability to work effectively with clinical teams
Experience managing audits, inspections and compliance frameworks (including ISO)
Competence in incident, complaint and risk management, including root cause analysis
Financial & Resource Management
Proven financial management skills, including budgeting, cost control and revenue growth
Experience managing invoicing, billing, month-end processes and financial variance
Strong capacity and resource planning skills, aligned to growth and AOP targets
Ability to identify opportunities to maximise utilisation and reduce operating costs
Stakeholder & Relationship Management
Excellent stakeholder management skills across internal teams and external partners
Ability to collaborate cross-functionally to support service development and customer retention
Confident influencing at senior level to shape services, products and strategic direction
Customer Focus & Fair Treatment
Strong commitment to customer-centric service delivery
Clear understanding of Treating Customers Fairly principles
Ability to lead by example and embed fairness into operational and people decisions
Commitment to personal and team competence through mandatory and regulatory training
Who We're Looking For
We're looking for an experienced operational leader who brings a strong customer focus and a proven ability to manage people, performance and change within a complex environment.
You'll have:
Proven experience in operational leadership and people management, ideally within a customer‑focused service environment
Experience working within a healthcare or regulated setting
A track record of leading change, continuous improvement and projects to enhance service delivery
Solid experience in budget and financial management
Strong customer and stakeholder management skills, with the ability to influence and build relationships at all levels
A leadership or management qualification, or a clear willingness to work towards one
Why Bupa?
Purpose‑driven organisation
Investment in your professional development
Opportunity to influence and grow a national clinical service line
Supportive clinical community and multidisciplinary collaboration
What It's Like to Work at Bupa
We're a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you'll help people live longer, healthier, happier lives.
Benefits
25 days' holiday (increasing with service) + option to buy/sell
3 paid volunteering days
Enhanced pension & life insurance
Annual performance‑based bonus
Bupa health insurance
Discounted dental cover
Digital GP access
Emotional and family wellbeing support
Financial wellbeing resources
Support for carers
Diversity and Inclusion
We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Ready to make a difference?
Apply today and play a key role in leading high‑quality, safe and sustainable mental health services across the UK.
Time Type:
Full timeJob Area:
Clinical ServicesLocations:
Home Based, c/o Angel Court
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Here at Bupa, we’re committed to making high quality healthcare accessible for all, now and in the future. As part of our commitment, we’re expanding our remote GP Services, allowing our customers fast access to the treatment they need from the comfort of their own home. We recently caught up with Eugene Lewis, Lead Physician for our remote services to find out what makes the role different.
Read more