Job Description:
Administrator / Receptionist
Corporate Onsite, Bupa EC3V 1PP
Permanent - Full time, 40 hours a week. Monday to Friday, 8.30am - 5.30pm
£30,500 per annum plus excellent benefits
We make health happen:
At Bupa, we offer a range of services including GP appointments, physiotherapy, and health assessments, as well as having an on-site dedicated nurse. Our services and treatments are available to everyone - not just those with health insurance.
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
You'll help us make health happen by:
You'll contribute as part of a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include:
• Undertake duties in accordance with departmental policies and procedures
• Be fully conversant in all areas of Reception, including Main Reception and other areas where patients are ”arrived” within a department
• Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that contributes to the promotion and improvement of Bupa
• Provide efficient and effective administrative support during our users' clinics, tests, or procedures
• Deal with letters of guarantee and liaise with insurance companies and embassies as required
• Respond to all enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed. Deal with all reception queries and complaints in a courteous and timely manner
• Implement manual procedures during computer downtime and transfer information when the system is reinstated
• Make follow-up bookings for patients after appointments
• Assist patients with booking further tests or consultations
Key Skills / Qualifications needed for this role:
• Excellent communication (written and verbal)
• Ability to deliver outstanding customer service each and every time
• Good knowledge of Excel and Word
• Well organised, reliable, and proactive
• Knowledge of medical terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and offer a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
• 25 days holiday per year, pro rata to your contract
• Access to a range of services to support your physical and mental wellbeing
• Fixed-term benefits allowance
• Access to our confidential employee assistance programme
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We will ensure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.
Time Type:
Full timeJob Area:
AdministrationLocations:
LiveWell Health Centre, Latham & Watkins
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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