Job Description:

Receptionist

Crossrail (E14 5AR)

Permanent

Salary: £29,300 plus benefits

Full time 40 hours per week

Monday to Friday. Saturdays on a rotational basis.

Clinic opening hours are:

07:00am - 08:00pm Monday - Friday.

07:00am - 04:00pm Saturday

Shifts will be:

06:45am - 03:45pm

10:00am - 07:00pm

11:00am - 08:00pm

We make health happen

To ensure all reception and administrative activities in the Bupa centre are carried out
efficiently and effectively to a high standard. To contribute as a support network in providing
outstanding customer service to our customers every time they touch base with us.

This is a Front of House role where you will be the welcoming face of Bupa and will support our
customers throughout their journey with us. The core responsibilities and accountabilities of the
position will range from a number of clerical and administration tasks and dealing with a wide
range of customer enquiries.

You'll help us make health happen by:

• You will be the first point of contact for our customers as they arrive, and you are expected to
  give a warm welcome as they enter the lobby of the clinic. You will walk the clients over to the
  correct reception desk and make sure the reception area is welcoming and tidy.
  

• Meet and greet all customers with a world class customer service and effectively arrive them
  on the booking system checking for personal data in line with our data protection policies.

• Ensure all associated paperwork or documentation for the appointment is correct, handled
  with discretion, in a timely manner and processed/stored efficiently.
• Handle customer booking requests and follow up appointments that suit the needs of the
  customer and diary restrictions.

• Process payments and invoices accordingly with good record keeping.

• Ensure the safety of yourself, colleagues and customers while in the centre.

• Play an active part in ensuring the centre is a well-presented facility and clean and calm
  environment.

• Contribute fully to team goals and build excellent working relationships with clinical and non-
  clinical role and the centres' KPI's.

• Participate in internal and external audits to ensure the centre adheres to its KP.

Key Skills / Qualifications needed for this role:

• Previous job experience within a Health or Dental setting is desirable but not always essential
  but you should have a passion for healthcare and able to display empathy towards our
  customers.
  
• A level or equivalent education

• Experience in high-end Private Healthcare practice or Hospitality venue such as hotels, private
  clubs or airlines

• Hard working, flexible multi-tasker who takes high pride in their appearance

• Excellent communication skills; verbal and written

• Proficient in Microsoft Office

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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