Job Description:
Front of House Receptionist
Permanent
BUPA Clinics - Blackberry Ct, Walnut Tree, Milton Keynes MK7 7PB
Salary £25,250 per annum
Full-Time
Services Operating hours:
Mondays and Fridays – 8am-5pm
Tuesdays, Wednesdays and Thursdays – 8am-8pm
Saturdays – 8am-4pm
Essential requirements would be to work one late shift (4-8pm) per week plus 1 Saturday (8am-4pm) in every 4 week
We make health happen
At Bupa, you'll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.
As the Administrator/Receptionist no day is the same in this fast-paced, busy and varied role. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.
You'll help us make health happen by:
Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
Generate letters as required by the business.
Monitor stocks and order goods when required.
Process invoices/delivery notes as per Bupa policy
Play an active part in ensuring well-presented facilities
Key Skills / Qualifications needed for this role:
Administrative experience in a healthcare environment
Customer service experience and highly customer focussed.
Ability to prioritise workload and ability to separate the urgent from the important.
Excellent interpersonal, written and verbal communication skills.
Excellent organisation and time management skills.
Good attention to details
Excellent team working skills and able to work collaboratively.
Adaptable to change
Pro-active and a willingness to learn
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual Health Services Bonus Scheme
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on adama.kone@bupa.com or mobile on 07395878088.
Time Type:
Full timeJob Area:
AdministrationLocations:
Clinics - Milton Keynes
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
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