Job Description:

Advanced Physiotherapy Practitioner (APP)

Homebased with occasional attendance in either Bupa Place (Salford Quays, M50 3SP) or alternative local Bupa Centre as required.

Contract hours: Full-time and Part-time available (Flexible)

Salary: £50,000 full time equivalent

Flexible shift pattern – based on 37.5 hour working week, minimum working hours of 22.5 hours per week

The service we provide operates between 8am to 8pm Monday to Sunday. You would be expected to work one late shift per week (12-8pm) and one Saturday (8am-4pm) in every 6 weeks.

We make health happen

At Bupa, you'll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.

As an APP, you'll be eager to continue learning and building skills while working with talented colleagues.

This is a remote physiotherapy consultation service available for Bupa Insurance Members, Occupational Health and Corporate Customers. The service runs alongside other providers to ensure fast access to triage where no other GP referral has been made.

The service serves two purposes; to provide support and information to enable individuals to self-manage their musculoskeletal condition and where necessary, facilitate onward referral to the appropriate recognised clinicians or services.

If you can bring us the skills we're looking for we can help you build a career at a company that truly has belief in you.

You'll help us make health happen by:

• Ensuring outstanding professional and customer service standards are delivered by the Physioline team, using NPS survey results, complaints, and immediate customer feedback to drive continuous improvement in delivery, giving individual feedback where necessary.

• Arranging appropriate treatment for higher risk cases and work closely with the PhysioLine support team to ensure a seamless and effective service to every customer.

• Ensuring compliance by the Physioline team with all clinical and operational performance policies, procedures and protocols issued by Bupa.

• Liaising with other members of the MSK team to ensure best practice particularly where the diagnosis is in doubt and/or the patient is not responding to Physiotherapy treatment in the expected fashion.

• Ensuring that physiotherapy care is delivered as defined in the quality standards, taking into consideration best practice, Bupa care pathways and all necessary professional codes of conduct and managing this through annual clinical reviews and biannual notes audits. 

• Delivering excellent standards of telephone assessment via audio or video, providing diagnosis and facilitating onward referrals.

• Monitoring and follow up complex cases and red flag cases.

• Ensure high levels of customer satisfaction through effective delivery within expected quality measures.

Key Skills / Qualifications needed for this role: 

• HCPC registration

• Extensive post-graduate working experience in musculoskeletal medicine.

• MSc post graduate qualification in MSK Physiotherapy or university-accredited post graduate modules in MSK/Advanced Practice. Post grad module relevant to diagnostic nature of APP service.

• Significant experience working within a multi-disciplinary team environment.

• Demonstrable post graduate learning and advanced clinical skills (MSc level) in patient assessment, diagnostics with development of treatment plan, including evidence of working at Level 7 (MSc level) all 4 pillars (clinical practice, leadership and management, education and research.

• Ability to order and interpret diagnostic tests.

• Up-to-date with own clinical practice and demonstrate an ability to maintain clinical competence.

• Experience treating private patients and sports injuries.

• Experience of assessing clinical standards during review and offering constructive feedback.

• Excellent customer service skills and an understanding of the drivers of service excellence with proven managerial skills (recruitment, coaching, managing performance).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on adama.kone@bupa.com or mobile on 07395878088. We can answer any initial questions and if interested, arrange an informal site visit or a call with one of our MSK clinical leads.

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