Administration Central Administrator

Job Description:

Central Administrator

Location: Home Based - Occasional travel to Park Farm, Oxfordshire, OX5 3JQ

Contract Type: Permanent

Hours: 37.5 hours per week, working shifts between the hours of 8.00am and 6.00pm covering 5 days per week Monday to Friday.

Salary: £24,000 - £26,000 depending on experience

We make health happen

The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples' lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients' trust is earned through the delivery of clinical services to the highest standard.

We are looking for a Central Administrator Team Member to support our busy dermatology clinics and central bookings team. This role is primarily home‑based, with occasional support required at clinic locations.

Role Responsibilities:

• Managing shared clinic inboxes and responding to patient enquiries in a timely and professional manner
• Booking, rescheduling and cancelling appointments in line with clinic procedures
• Coordinating patient administration, including referrals, correspondence and documentation
• Supporting the processing of test results, reports and clinical information accurately
• Liaising with clinicians, laboratories and internal teams to ensure effective coordination of care
• Supporting payments and refunds where required
• Patient letters - undertaking all necessary admin to ensure patients letters/results are shared with patients, referring doctors and/or GP via clinic protocol.

• Ensure an accurate audit trail around all patient documentation and communication. All documentation via email such as referrals, hospital letters, results etc.
• All referrals (electronic or postal) are to be managed as per clinic protocol prior to contacting patients. This ensures not only good customer service but also reduces a potential for incidents and mistakes to occur.
• Coordination as per protocol of the clinics email - or any give inbox going forwards.
• Understanding of internal referral process and adhering to it.

About you:

• Proven administrative experience in a fast-paced environment
• Highly organised with excellent attention to detail and accuracy
• Confident communicator with a professional, patient-focused approach
• Able to work independently, manage workload effectively and use initiative
• Comfortable working across multiple systems and handling a high volume of tasks
• Previous healthcare or clinical administration experience is desirable

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access up to 40% of your earned wages within minutes
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them

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