Job Description:
Administrator/Operational Support Advisor - Mental Health, Wellbeing Services
Home-based, with occasional travel to either Salford Quays M50 3SP or Angel Court London EC2R 7HJ
Permanent. Full time, 37.5 hours per week. Monday to Friday on shifts between 07:00-20:00 and 1 weekend in every 6 (Get 2 weekdays off when working the weekend)
£25,000 per annum + fantastic benefits
We make health happen by providing fast access to treatment and specialist mental health support. At Bupa, you'll enjoy a fun, social environment while making a significant impact for our customers, with solid benefits and growth opportunities.
You'll make health happen by:
Supporting Bupa EAP, a leading provider of counselling services and Employee Assistance Programmes.
Working with in-house Counsellors, Mental Wellbeing Practitioners, CBT Therapists, and Psychologists.
Booking, rescheduling, and cancelling mental health appointments.
Managing training, updating client files, and handling data input.
Processing invoices and resolving invoicing queries.
Making payments to third parties and managing projects.
Providing MI data and handling ad-hoc queries.
Adhering to Bupa's products, policies, and procedures.
Supporting other teams and meeting tight Service Level Agreements.
Key Skills / Qualifications needed for this role:
PC literate with good knowledge of Windows packages.
Excellent communication skills.
Adaptable, flexible, and eager to learn.
Experience or interest in healthcare or mental health.
Strong drive, empathy, compassion, enthusiasm, and self-motivation.
Ability to respond rapidly and decisively.
Proven customer service experience.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday (pro rata if part-time), increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
Wagestream - Have early access up to 40% of your earned wages within minutes
Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
AdministrationLocations:
Bupa Place
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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