Job Description:

Clinics Booking Adviser

Bupa Place, Salford Quays

Permanent

Full time - 37.5 hours per week, Monday to Friday (working on a shift pattern between the hours of 8:00am - 6:00pm)

£26,500 per annum + monthly target related bonus + fantastic benefits

Closing Date: Sunday 31st August at 11:59pm

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives.

In our contact centres, you'll be the ears and voice for our customers. Every call is different, but you'll have the opportunity to touch the lives of strangers every day.

Role Overview

This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products.

What you'll do:

You will be taking incoming customer calls and taking the necessary action required to resolve their queries and proactively make outbound calls to customers.

You will be responding to web chats and emails and resolve queries, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.

What you'll bring:

• You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
• Understanding of customer service principles and a commitment to service excellence.
• You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
• Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment
• Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets
• Excellent sales and negotiation skills
• Be able to remain positive and calm whilst projecting a ‘can do' attitude within the team/department

Benefits

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Health Clinics Booking Advisor you'll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

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