Job Description:

Contracts & Eligibility Adviser

Location: Bupa Place, Salford Quays. M50 3SP

Contract Type: 12 months fixed term contract. Full time 37.5 hours per week, Monday to Friday. Hybrid role with a minimum of 1 day per week in the office

Salary: £25,500 per annum & fantastic benefits

Closing Date: 8th October at 11:59pm

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Role Overview

As the Contracts and Eligibility Advisor you'll upload and maintain all Bupa Health Clinics member records within Health Clinics systems, ensuring all records are accurate and up to date for the assigned portfolio. You'll support internal teams (bookings, sales and operations) and external stakeholders (intermediary or direct clients) with any queries around member records and product eligibility.

What you'll do:

• Update relevant systems, ensuring all areas of the business can view current information
• Complete and assist colleagues across departments in the resolution of all member queries.
• Liaise with internal departments of Bupa and external providers.
• To develop and maintain an up to date and accurate knowledge of appropriate Bupa products, policies and initiatives in order to ensure that all queries are answered accurately.
• To use verbal and written communication to obtain/give further information to member/client or internal departments on member queries
• To liaise with Sales and to maximise opportunities for B2B Client acquisition and retention
• The managing of busy mailboxes effectively, and within set SLA.

What you'll bring:

• An administrative background is preferred but not essential.
• Advanced PC skills including Microsoft Excel, Word
• Well organised, flexible and adaptable
• Team orientated
• Customer Service

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual Health Services Bonus Scheme

• Support with travel costs via a season ticket loan or cycle2work

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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