Clinical Services Contracts & Eligibility Advisor

Contracts & Eligibility Advisor

Location
Bupa Place, Salford Quays. M50 3SP - Hybrid role with a minimum of 1 day per week in the office.
Location
Full Time
Apply

Job Description:

Vacancy: Contracts & Eligibility Advisor

Location: Bupa Place, Salford Quays. M50 3SP - Hybrid role with a minimum of 1 day per week in the office.

Permanent / Contract: Permanent Contract
Salary: £26,475 per annum, plus Bupa Benefits

Hours: Full time / 37.5 Hours per week - Shifts are Monday to Friday between 8am-8pm

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As the Contracts and Eligibility Advisor you'll upload and maintain all Bupa Health Clinics member records within Health Clinics systems, ensuring all records are accurate and up to date for the assigned portfolio. You'll support internal teams (bookings, sales and operations) and external stakeholders (intermediary or direct clients) with any queries around member records and product eligibility.

You'll help us make health happen by

  • Update relevant systems, ensuring all areas of the business can view current information
  • Complete and assist colleagues across departments in the resolution of all member queries.
  • Liaise with internal departments of Bupa and external providers.
  • To develop and maintain an up to date and accurate knowledge of appropriate Bupa products, policies and initiatives in order to ensure that all queries are answered accurately.
  • To use verbal and written communication to obtain/give further information to member/client or internal departments on member queries
  • To liaise with Sales and to maximise opportunities for B2B Client acquisition and retention
  • The managing of busy mailboxes effectively, and within set SLA.

Key Skills / Qualifications needed for this role

  • An administrative background is preferred but not essential.
  • Advanced PC skills including Microsoft Excel, Word
  • Well organised, flexible and adaptable
  • Team orientated
  • Customer Service

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Bupa Place

Contracts & Eligibility Advisor

Location
Bupa Place, Salford Quays. M50 3SP - Hybrid role with a minimum of 1 day per week in the office.
Location
Full Time
Apply
DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

DJD Values.jpg
DJD Inclusion.jpg

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Employee Spotlight:
George

From her team at home with her 12-year twin daughters, to her team in her centre, she leads the way to allow those around her to flourish and be who they are.

Her progression is down to her uncompromising positivity, dedication and empathy.

Read more
Employee Spotlight - Website (11).jpg

Contracts & Eligibility Advisor

Location
Bupa Place, Salford Quays. M50 3SP - Hybrid role with a minimum of 1 day per week in the office.
Location
Full Time
Apply