Job Description:

Existing Business Account Manager - Clinics - 12 months fixed term contract

Location: Salford Quays, Manchester M50 3SP

Contract: Full time - Monday to Friday - 37.5 hours per week

Salary starting at £27,000 per annum + performance-based commission

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

How you'll help us make health happen:

You will manage relationships between Bupa Health Services and our direct or intermediary-held clients, ensuring they receive excellent service across our products-Health Assessments, EAP, GP services, and flu vaccinations.

Alongside maintaining existing accounts, you will identify opportunities to introduce additional Bupa services, supporting sales targets and putting our customers at the heart of everything we do.

What you'll do:

• Deliver high-quality service to clients, aligned with Bupa's standards and values.
• Meet telephony targets including inbound service levels, outbound activity, and quality benchmarks.
• Engage with clients and intermediaries via Microsoft Teams or in person-typically business owners, HR leaders, and our Intermediary Partners. Email communication will be a key part of your role.
• Understand Bupa's products and recommend suitable solutions to meet client needs.
• Identify opportunities to promote services such as health assessments, primary care, occupational health, physiotherapy, and EAP.
• Collaborate across Bupa to access resources and ensure timely, high-quality service delivery.
• Act as the main contact for reporting, service reviews, complaints, and contract queries, helping retain and grow accounts.
• Resolve client issues including invoicing and complaints, working with internal teams to reach effective resolutions.

What you'll bring:

• Proficiency in business systems like Salesforce and reporting tools.
• Strong understanding of technology and system integration.
• Skilled in PowerPoint and Excel, with experience in data tools like Power BI.
• Confident using email, intranet, and Microsoft Teams.
• Sales experience with a focus on client needs and tailored recommendations.
• Occupational Health knowledge is a plus, but not essential.
• Awareness of relevant regulations and compliance.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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