Job Description:

Receptionist / Administrator

Location: Bupa, Chelsea Clinic, London. SW10 9HS

Contract Type: Fixed Term Contract until 31st March 2026, Full Time, 40 hours per week

Hours: Monday to Friday 7:45am to 4:45pm and 9.30am to 6.30pm

Salary: £29,300 + fantastic benefits

Closing Date: Sunday 5th October at 11.59pm

We make health happen

We are looking for a dedicated Receptionist / Administrator to join our team at the Chelsea clinic. In this role, you will provide essential front of house and back-office support to ensure our patients receive outstanding service from entering the clinic until after they leave. The work can be fast-paced and demanding at times, but with the support of your colleagues and team leader, you will finish each day knowing you have made a meaningful difference to every customer.

You'll help us make health happen by:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
• Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care
• Carrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes
• Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes

Key Skills / Qualifications needed for this role:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality, experience in healthcare is desirable but not essential
• Previous experience in an administrative role; experience in healthcare is desirable but not essential
• Strong time management skills and flexibility - you will need to adapt quickly and support different areas throughout your shift
• Excellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applications

Why Bupa?:

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

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