Job Description:

Administrator/Receptionist

Bupa Health Centre Guildford, Meridian House, Chertsey St, Guildford GU1 4HD

Permanent

£26,500 + Excellent Benefits

Full time 40 hours a week

Shifts (7am - 3.30pm, 8.30am - 5pm, 9.30 - 6pm flexible, the occasional Saturday in the future)

Onsite

We make health happen.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As a Bupa Clinics Administrator and Receptionist, you'll play a vital role in ensuring smooth operations within the clinic. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances.

Our Bupa Health Centre Guildford offers a range of services to include:

• Health Assessment Clinics
• GP
• Physiotherapy

You'll help us make health happen by:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible.
• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients.
• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes.
• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes.
• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required.

Key Skills / Qualifications needed for this role:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist.
• Experience working as a receptionist would be preferred, but not essential.
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease.
• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift.
• Excellent attention to detail and understanding of the various Microsoft office packages.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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